Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
237 reviews
Japan AvenueSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Visit the store ➔ ⛩️ Japan Avenue is an online store for lovers of Japanese culture — and for anyone curious to discover unique, thoughtful gifts from Japan. Our mission? To make Japanese culture accessible to everyone. 😊 Our small and passionate team works hard to bring you the best of Japan at fair prices. From traditional clothing and tableware to home decor, lucky charms and more 🤩 — you're sure to find something that sparks joy! 🚀 Fast and reliable shipping 🇯🇵 Authentic products made in Japan 🎁 Unique and original gift ideas 👍 Friendly and responsive customer service 📦 Return your items within 60 days Between tradition and modern design, between minimalism and kawaii — discover the world of Japan Avenue today! Shop new arrivals ➔ Browse gift ideas ➔ Got a question? Our team is happy to help. Contact us here.
Japan Avenue (japan-avenue.com) has 237 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 13 reviews with 4 stars · Clear filters
Easy to order and recieved quickly. Great service.
By Garry
Response from Japan Avenue· Oct 12, 2025
Hi Garry, Thank you for your review! We’re glad everything went smoothly and that your order arrived quickly. Have a wonderful day! The Japan Avenue Team
Were very helpful when my delivery was very delayed
By Dale K.
Response from Japan Avenue· Sep 28, 2025
Hi Dale, Thank you for your feedback! We’re glad we could assist you when your delivery was delayed, and we truly appreciate your patience throughout the process. Have a wonderful day, The Japan Avenue Team
Shipping took too long and very expensive
By Roberta S.
Response from Japan Avenue· Aug 24, 2025
Hello Roberta, Thank you for sharing your feedback. We’re truly sorry to hear that the shipping took longer than expected and that the cost felt high. We completely understand how frustrating that can be and we’re continuously working to improve both delivery times and rates. Have a wonderful day, Japan Avenue Team
Package came undamaged—contents are in tack.
By Emily
Response from Japan Avenue· Aug 11, 2025
Hello Emily, Thank you for your review! 😊 We’re glad to hear your package arrived safely and everything was intact. Wishing you a great day, Japan Avenue Team
Have purchased twice. As there was a delay on delivery I corresponded by email to enquire. Communication was very good and prompt. Products were exactly as I had hoped. I wld buy again.
By Debbie M.
Response from Japan Avenue· Jul 21, 2025
Hello Debbie, Thank you so much for your thoughtful review! 😊 We’re really glad to hear that your experience — even with the delivery delay — was positive, and that our team was able to assist you promptly. It’s wonderful to know the products met your expectations! We’d be delighted to welcome you back anytime. Have a great day, Japan Avenue Team
