Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
51 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
My name is Adam, and I’m the new CEO here at Jampaper.com. I wanted to take a moment to share why I’m posting this note on Trustpilot. I know you have countless options when it comes to where you shop, and the fact that you’ve chosen to trust us really means a lot. We don’t take that lightly. Behind every order is someone’s brand, business, or project — something personal and important — and we want to be a partner in helping it look its best. Customer satisfaction isn’t a campaign for us; it’s the point of what we do. My job is to make sure that trust is earned every single time. If you’ve had a great experience with us, I’d be grateful if you shared it here. And if there’s ever something we can do better, please let us know. You can always reach out to us directly, and we’ll do our best to make it right. We read every review and use it to do our best for you. Thank you for giving us the opportunity to be part of what you’re creating. I hope we get to do it again soon. — Adam Adelman CEO, Envelopes.com UPDATED October 1, 2025
JAM Paper & Envelope (jampaper.com) has 51 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
51 approved reviews, newest moderated first
Easy to order and fast shipping. Will come back for more.
By Beanie Boy Bread C.
Response from JAM Paper & Envelope· Nov 20, 2025
Hello Beanie! Thank you so much for your feedback! We’re delighted to hear that you’re pleased with the quality. We truly appreciate you taking the time to share your experience with us. Thank you, The JAM Paper Team
I've found JAM to have the widest selection and my custom orders came out as expected. Design tool is easy to use. They also have good deals on other products like gift wrap etc.
By John W.
Response from JAM Paper & Envelope· Nov 18, 2025
Thank you so much for your kind words! We’re thrilled you love our wide selection and that your custom orders turned out perfectly. It’s great to hear the design tool was easy to use and that you’re enjoying our deals. We truly appreciate your support and look forward to serving you again! -The JAMpaper.com Team
Trash customer service. Continually pushing back my order. They "escalated" my order by adding an additional 2 days to the ship date. They'll leave the chat before you get the answers. If you ask for compensation for the inaccurate dates and failed delivery date that THEY set, they just send a bot message and exit the chat. Seems like you're just talking to a bot anyway. Still waiting. Product was assured to arrive today. Now they wont ship for another 5 days at least. Will never do business with this company again and I hope others are smart enough to read some of these reviews first and save themselves the headache. 0 out of 5.
By Bilphur
Response from JAM Paper & Envelope· Jan 6, 2026
Hello Bilphur, I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time. We would truly love the chance to make this right for you now. Please reach out to us at [email protected] and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back. — Elizabeth, Customer Support Manager, Jampaper.com
They lost my package on November 15. It is now the end of December 2024 and the customer service reps promise an email, say it’s been escalated to a second service level. I am unable to get an email or my refund. It would seem that they won’t do anything until they find the lost package. So my money is locked up with them. Not happy.
By Lesleigh S.
Response from JAM Paper & Envelope· Jan 6, 2026
Hello Lesleigh, I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time. We would truly love the chance to make this right for you now. Please reach out to us at [email protected] and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back. — Elizabeth, Customer Support Manager
BUYERS BEWARE: Jam Paper falsely advertised an item on their website and I was shorted the amount of items I paid for. I sent them the picture of the listing description and my receipt which clearly showed what I was to receive. Their response was that they had their listing description wrong and they changed the listing today. They said that they will not send me the additional amount of items I paid for. Dishonest company and I won’t be purchasing from them again! 😡😡😡
By Nunya
Response from JAM Paper & Envelope· Jan 6, 2026
Hello Nunya, I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time. We would truly love the chance to make this right for you now. Please reach out to us at [email protected] and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back. — Elizabeth, Customer Support Manager Jampaper.com
Some of the worst customer service I have ever experienced. I have a decades + experience working as a Graphic designer with 100's of other suppliers. I Understand setting up documents for print and followed the Templates Provided by Jam Paper. However when the printed envelopes arrived the logo was positioned about 1" too low. I confirmed the logo was printed in the wrong place with a customer service rep over the phone. She pulled up my design file and compared it to the photos I sent here of the printed envelopes I received. She confirmed they were mis printed and that the service request would go into review for a re print. Apparently someone else thinks they have been printed correctly and I was never refunded or provided a reprint. It is terribly frustrating to have a problem confirmed with a customer service rep but never be provided a solution. I would recommend to never use this company for a custom print job.
By Joseph T.
Response from JAM Paper & Envelope· Jan 6, 2026
Hello Joseph, I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time. We would truly love the chance to make this right for you now. Please reach out to us at [email protected] and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back. — Elizabeth, Customer Support Manager Jampaper.com
My paper order was improperly packaged and all of the edges and corners were damaged during shipment. My email (with photos) was completely ignored, as was the second message that I placed on the website. A call to the number finally got a response nearly 4 weeks after my initial order. They wanted me to return the damaged paper and wait for it to be received before they would send a replacement. A month of wasted time just to try to get what I paid my money for.
By Patrick W.
Response from JAM Paper & Envelope· Jan 6, 2026
Hello Patrick, I’m really sorry for the experience you had with us. I know it's been some time since you left this review. But since then, we have completely redefined how we take care of our customers. Under new leadership, we have built a culture that puts customers at the center of everything we do, with faster responses, better communication, and a real commitment to making things right every time. We would truly love the chance to make this right for you now. Please reach out to us at [email protected] and mention this message. We will personally take care of a "make good" for your past order and do our best to earn your trust back. — Elizabeth, Customer Support Manager
This was the worst customer service I’ve ever received. First, they messed up the order and then it took forever for them to get back to me after several attempts to get it corrected, then they sent a replacement the slowest way possible without contrition or discount a MONTH later. Just awful experience. No continuity with support, just can’t say enough about how bad this was.
By Pamela R.
