Fast reply, great service
I was very annoyed that the product I received was missing a piece. However, Jade Black’s team was quick at offering a solution that satisfied my needs
By Jared K.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
62 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make quality eyewear at affordable prices. Our sunglasses are designed to be fashionable yet accessible to anyone.
Jade Black (jadeblack.co) has 62 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
Showing 29 reviews with 5 stars · Clear filters
I was very annoyed that the product I received was missing a piece. However, Jade Black’s team was quick at offering a solution that satisfied my needs
By Jared K.
The customer service was excellent
By Thong N.
Great products and great customer service. I ordered a pair of sunglasses from the first collection they made, back in February. Five months later, I noticed an issue and brought it up to their customer service. Despite being outside of their refund/return window, they worked with me to rectify the issue. I've ordered two more pairs of sunglasses from the summer collection and will gladly continue to do business with this company.
By Gee
The customer service has been very swift to answer my emails, it has been very helpful with providing me the information that I needed. Overall, it was great! 10/10
By David M.
I rate them a 5 star because, they help you pretty quick when you have an issue.
By FaZe V.
Jade Black's customer service is hands down the best. Contacted them about an issue I had with my product and within a matter of minutes they were able to resolve it. Definitely recommend Jade Black and all their products!
By Ayrton M.
Awesome quality and well designed - Fits so well.
By Dinesh P.
They really helped me alot when I was placing my order! Very fast and easy to reach too. 10/10 customer service.
By Kyle P.