Jade BlackReviews of jadeblack.co

This website is a scam; do not purchase. I bought two glasses from it in November, and they have taken my money but not sent the product. I've emailed them several times. As I am based in the UK, I tried to contact the phone number on their website, which does not work. Do not buy anything from this website; they will take your money and not send you the product. Avoid at all costs if you do not want to be ripped off and out of pocket.

Jose is a scammer 2 day shipping been 2 months an no email

Placed an order on 2/1 and it took nearly two weeks to hear anything from the company. Despite repeated emails, only received one reply asking me to be patient as they are experiencing issues with their system. Never received an expected date. Phone number disconnected. Horrible experience. STAY AWAY

SCAMMERS! They don’t pay influencers for campaign work and ignore emails from both influencers and their customers.

We bought 2 pair of glasses the Wednesday 29 Aug. expecting to arrive between the Monday 3 Oct. and Wednesday 6 Oct (according to Jade black they were supposed to arrive between 3 - 5 business days. Receiving the glasses for that date was very important, because we bought them 'cause a family member was in the USA that week. The Wednesday in the afternoon we sent a message to them 'cause we hadn't received them and our family member was returning back the Friday, we explained them that if they don't arrive the Friday before 5:00 am; then the delivery is useless, as expected they stopped answering, few hours later we received the number of order because they ship with Fedex. Unfortunately, the delivery was supposed to arrive to the destiny until Friday 4:30 pm, we texted them to ask for the refund or to send it to our country because was their fault, obviously they didn't answer. Until today, Fedex changed the delivery day until 11 OCT 4:30 pm 'cause the shipper (jade black) haven't given them. To summarize the delivery service is the worst ever, we'll need to talk to the hotel to deliver back the package to jade black to hope THEY WILL RETURN OUR MONEY, but until these moment; +$200 are at stake. Definitely, with the money there are no shortcuts, it's better to earn more and prevent these type of brands.

Worst glasses I've ever had the screws stripped from the frame causing them to widen and fall off constantly. Customer service is the worst I asked them for some replacement screws or a new frame and no response after lots of emails

I ordered 4 glasses, received them 3 days later, great quality. 19.27€ fro shipping to France and FedEx is still claiming 46€ for my order, why?

I ordered some glasses 4 months ago still haven’t got them it’s just unbelievable I thought the service would be better but unfortunately it isn’t i emailed them last month about it they told me it’s in transit so I waited still haven’t received anything