jacuzzibathremodel.comReviews of jacuzzibathremodel.com

My parents paid for a $20000 shower renovation. “Installed in as little as one day”… not even close. First, the workers completely destroyed a wall that went into another room. Put a hole right through it. They also made a ton of giant gashes in cabinets and walls in the bathroom. When my mother called to ask when they would be coming to repair it, they said they wouldn’t be. It’s now been almost 2 weeks, and their shower still has no glass door. I wish they would have read all these reviews ahead of time. DO NOT WASTE YOUR MONEY.

We found out about Jacuzzi from a sales representative at Costco. When we had the sales appointment at our house we were guaranteed to get updates about our materials and project completion date, neither happened. After multiple tries to contact the company we settled on a project date. 2.5 months later. The morning of the jacuzzi employees showed up without a previous courtesy call or text. They worked for 2 hours and 45 minutes and left because "their van broke down". They never told us if they were returning the next day, or if at all to complete the project. We missed a full day of work. When we tried to reach out to the project manager no one was available and she never returned our calls. This is a 22K project. It is very disappointing. We still don't know what's going to happen. Do not recommend.

If you have a window in your shower don't use jacuzzi. They will screw you, because they don't do windows and everyone they hire is a private contractor. Good luck with any follow up fixes. Not going to happen. Screw this company

The job was done in two days, which was fine and there was a little more work than normal. No problem there final product a little bit on the pricey side. Definitely have to wash it and keep it clean. My issue was the floor of the shower was separating from the concrete. It’s an irregular shape maybe a third of a flooring separated from the concrete. I contact Jacuzzi. They referred me out to somebody who took two months to get a hold of me who felt it was not an issue. Perhaps not seems to be structurally. OK I don’t think it’s leaking, but I just expected better from the job and from the follow up.

Yesterday we had an appointment to discuss a bathroom remodel for my elderly mother. I had the pleasure of working with Mark and Craig. Both gentlemen were very nice and professional. Mark did a great job of explaining the materials and process. Mark did work some magic and provided us with some discounts and special pricing for seniors. Unfortunately, it was still out of our ballpark.

This business has been straight up HARASSING ME! I was interested when I saw it online but in the meantime we had financial troubles and had to postpone doing any kind of project. They called multiple times in one day while I was at work. Then they have been calling me almost every day since. It has been a couple weeks. I even told them that I was no longer interested several times, but they still keep calling.

Extremely frustrating experience. We were told that the financing had been approved and moved forward with the project. Later, I started receiving letters demanding payment of more than total amount even though the financing and property were not in my name. The situation has been confusing from the beginning, and I have not received a clear explanation despite contacting the company. I would strongly encourage anyone considering doing business with this company to carefully ask questions before signing anything. It felt like their main goal was to get us to sign a contract as quickly as possible. In my opinion, people should be especially careful, particularly senior citizens who may be more vulnerable to confusing financing terms and sales pressure.

You have nothing to do with how water feels. God does.