Jacks Small EnginesReviews of jackssmallengines.com

Honest, truthful and constructive OMG, Jacks Small Energy must practice what they preach. I Don't know who owns this very bad company but he truly needs to read how dissatisfied and POed the consumer are with his very ignorant and zero customer service employees. Not one person was helpful, respectful or had any knowledge regarding the service industry. I posted this on Facebook and other Social Media network. I may even post my warning on a 1/2 page add, thats how POed I am at those imbeciles for employees. I've been in business since I was 12 years old and had as much as 156 employees at one point. I believe employees are a direct reflection of the owner, prove me wrong Jack. Don't buy from Jacks small engines people.

Ordered a replacement board for my generator load tx switch. After 1 month back order tried to call customer service to cancel. Spent 15 minutes on hold with 2 ahead and another long period with 1 ahead of me. The last 20 minutes i was on hold was I'm next. Zero minutes wait. I hung up. SORRY CUSTOMER SERVICE

Ordered two chainsaw chains from Jack's Small Engine, several days after the order was placed I was notified one chain was on back order. Telephoned Jack's Small Engine to cancel the back order and ship the chain they had. I had nine (9) callers ahead of me and the longer I waited on the phone the longer my wait time became (strange). Finally reached customer service and canceled the back order but have not received my chain. I since ordered 3 chains from Amazon & they arrived today. Save yourself the headache don't use Jack's Small Engine

Ordered carburetor for my trimmer. Talked to rep. She said she would be sending a return label within two days. They told me the part was in stock so whats the hold up. Now she's telling me it's gonna be 6 weeks. Now I'm down for 6 weeks of work. They have the worst customer service ever. They want you to give up calling and get free money. DO NOT BUY FROM THIS COMPANY!!

Ordered item from Jack's Small Engines on 4/29/23. It is now 6/8/23, still saying "vendor delay". I checked, and many other online sites have this product, which I ordered from another supplier today. When I called to cancel I was told by the recording that there were 8 callers ahead of me. DO NOT USE THIS COMPANY.

Got the wrong blade for the chainsaw they shipped me. An hour with customer service on the phone and they had absolutely no idea how to solve it. Emails go unanswered and I think their approach to customer service is to simply ignore the customer and hope he goes away.

I've been waiting for a part from Jack's for almost two months. Called customer service and was on hold for 25 minutes. My order had been cancelled but the cancellation email went to my Junk folder, which is exactly where Jack's Small Engines belongs. The response from the customer service rep was try calling every two to three weeks to see if we get the part. What a joke of a company and based on the lousy reviews I can see I'm not the only one that has experienced this. I'm also never purchasing from Northern Tool either, since they outsourced their parts department to Jacks.

Wrong part, because the newer compressors have an "o" after the part number, but they never asked for the serial number so they got it wrong. When I told them it was wrong a women looked for the diagram and couldn't find, so she told me to go to the manufacturer and get it for them, which they should have done. When returning the part, I had to pay the postage. Still waiting for the refund, crossing my fingers. Communication went dead when I asked about having to pay the postage. I went to another vendor and things went awesome in comparison. I hate to give 1 star reviews because I have a business of my own but I don't know why I should give any more stars.