Mixed experience
Ordered a t shirt in the sale which was shipped immediately, only for Royal Mail to lose it enroute. So it wasn’t Jackson of Saintfield’s fault I didn’t receive it. But It was certainly a battle to make contact with the online sales team - I received an ‘automated’ email response giving me an incorrect number to contact Royal Mail myself (which I did, only to be told that indeed it is lost, so I need to contact the seller); I emailed again - no response; I phoned the store itself and a very polite salesman told me he would relay my info & my request for a refund to the online team (who work out of a separate building with no phone line!), again no response; then I wrote a sterner email having read all the negative reviews on here, and received a prompt and very apologetic response with the explanation that they were running behind on emails due to family illness within their small family business. And all credit to them the refund was processed the next day. So it’s been a mixed experience - once I got a response then the service was very good! But the lack of communication felt very frustrating.
By Heather