Jack's Flight ClubReviews of jacksflightclub.com

Response from Jack's Flight Club· Aug 21, 2026

Alex, your review absolutely made our day :) Thank you for taking the time to leave it. One of the greatest things about Jack's, besides the awesome flight alerts, is that every communication you receive is written by one of us. Each flight, Detour, email, Member Experience reply and even this reply right now, is written by a real Jack's Navigator. We pride ourselves that we are real people interreacting with our members and finding you real and amazing flights! If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight Club· Aug 21, 2026

Hey there! We definitely want to assist you in getting the most out of the service. One of our awesome Member Experience agents is going to reach out to you via email with some tips that should get you on your way to finding the flight that you're after. Also will provide some product education that should help you navigate the details of the flight alerts. Keep your eyes on your email :)

Response from Jack's Flight Club· Aug 21, 2026

Oh, Andrew! Thank you for this review :) Our Navigators work tirelessly to find only the best flights (only around 1 in 5,000 make the grade to qualify as an alert). We hope that we may continue to bring you even more great flights and help you to check even more countries off your travel list!

Response from Jack's Flight Club· Aug 21, 2026

Hey, Stebecs! Thank you so much. We're happy to see that you've been enjoying the flight emails and the wonderful write ups that come with them :) We hope that we may continue to bring you even more inspiration! If you do need anything else, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight Club· Aug 21, 2026

Hey, Edwin! Thanks so much for leaving your review and taking the time to note your feedback. We are always on the hunt for the very best flights and in every instance where we can, will send out flights that are inclusive of bag allowances (and we'll always note this under the Bags & fees section. It would look something like this: Cabin bag included. Checked bag starts at 70 rtn.) Though we wish we could always find flights that include all the bag allowances, this is just not always what's available from the airline. That's why our aim is finding you the most amazing flights and saving you as much as we can :) If you do need anything else, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight Club· Aug 21, 2026

Hey, Louise! We definitely want to assist you in getting the most out of the app and the service. One of our amazing Member Experience agents is going to reach out to you via email with some tips that should get you on your way to finding the flight that you're after. Keep your eyes on your email :)

Response from Jack's Flight Club· Aug 18, 2026

Hey, Patrick. Thank you for giving us an opportunity to review your details and confirm the information about your membership. We do see that you contacted us on July 26th 2026 requesting that we locate your account and refund the payment for your annual subscription. The agent was able to find your membership and advised that on this occasion, we would not be able to initiate a refund as the payment was completed on May 25th 2026. Sadly, the payment was outside our 14 day refund timeframe. We are very understanding of the fact that life does happen and details are missed. This is the reason that we provide the date of renewal when you are signing up and on the pay page, we also confirm via email and then we offer 14 days after the payment, in the event the service is not right for you at this time. As the payment was completed in May and your request for a refund was in July, we could not facilitate it. In checking through your details, it was noted that this was not your first request for a refund and noted a trial was taken up in 2025 as well, and a refund was requested when the subscription moved to an annual membership. We happily assisted you with a refund for that payment. We will always assist where we can and have the policy in place not only as a guideline for us but to also ensure that we are treating all members fairly and by the same standard. We do completely understand that this is not the outcome that you wanted but hope that you can understand the decision, based on the details above. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight Club· Aug 11, 2026

Hey there! Thank you so much. We're thrilled you've been enjoying the flights and we hope that they bring you a lot of inspiration and get even more destinations checked off your list :) If you do need anything, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]