Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
569 reviews
Jack's Flight ClubSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're Jack's Flight Club, your friend who sends you great Flights straight to your inbox.We're the club that won’t flood your inbox with every airline sale out there.We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
Jack's Flight Club (jacksflightclub.com) has 569 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
569 approved reviews, newest moderated first
Prompt and most helpful response
By philip
Response from Jack's Flight Club· Aug 20, 2025
This was wonderful to see, Philip, thank you very much :) We do try our best to make sure that we are not only resolving any issues and giving you the best answers, but also that we get this done as quickly as possible. We're beaming that we met this goal and please don't hesitate to reach out if you need help again!
Jack’s automatically renewed my membership without my permission…. Ive disputed the charge and closed my account ( I think).if you can assist them in my refund that would be helpful
By Shelby R.
Response from Jack's Flight Club· Aug 20, 2025
Hi, Shelby, we're definitely happy to look into your account more for you! At the time of sign up, we always make sure to inform our members that all our plans are automatically renewing and can be canceled at any time. However, we understand that it can be easy to forget or overlook this detail. That sign up does require your card details, which asks that you approve of the auto-renewing charge before you are sent our Premium alerts. We pride ourselves on being very transparent with plan details, pricing & dates and this information was all displayed when you created your account with us. In checking through your membership details, it was noted that your sign up was done in 2023, meaning your renewal in 2025 was your 2nd renewal (both 2024 and 2025's renewals were completed on the same date as your initial 2023 sign up - July 05th). We checked through to ensure there was no request to cancel the billing, indicating that you would not have wanted the 2025 renewal, but were unable to find any prior request to cancel. We would have been more than happy to offer you a refund of your 2025 renewal, but the request was made on August 01st 2025, which was outside of our 14 day refund policy. Your billing has been canceled and confirmed by the Member Experience agent that you spoke with. We will await the update from your bank regarding the dispute and the confirmation from them of the outcome.
They were fast to give me my refund.
By Sally R.
Response from Jack's Flight Club· Aug 18, 2025
Hey, Sally. We are so happy that we were able to resolve your refund query quickly, ensuring a smooth and efficient process when reaching out to us. We hope that we will see you back on our Premium list in the future!
Very good deals
By customer
Response from Jack's Flight Club· Aug 18, 2025
Thank you so much for taking the time to leave your review! We're so glad that we've been able to find you some awesome offers already. We work very hard to find the best flights, ensuring that the savings from just one of our tips will cover the membership fee. We hope that we will continue to help you go on even more travel adventures and please don't forget to send us a postcard the next time you book :)
I asked a bit of a convoluted question, which in all honesty would have taken some working out. We're new to Jack's club and the first price i worked out was unbelievable. I asked if you would confirm it. Seems I wasn't far out! We can't make that trip now as we booked something else. I just hope it comes up again!
By Anthony J.
Response from Jack's Flight Club· Aug 15, 2025
Hey, Anthony! We're so glad that we were able to confirm the fare but disappointed to see that you're not able to book this one right now. We'll definitely keep our eyes peeled for any similar trips and we'll be sure to alert you when the next one pops up :)
If you travel a lot, or even if you don't, you could save the member fee and lots more on just one flight. They root out fantastic deals that we would hardly ever find on our own.
By Mr W.
Response from Jack's Flight Club· Aug 14, 2025
Hey Mr. Williams, thank you so much for taking the time to leave your review! We're so glad that we've been able to find you some awesome offers already. We work very hard to find the best flights, ensuring that the savings from just one of our tips will cover the membership fee. We hope that we will continue to help you go on even more travel adventures and please don't forget to send us a postcard the next time you book :)
Very good service
By Mr Phil M.
Response from Jack's Flight Club· Aug 12, 2025
Hey, Phil! We're so happy to see that you've been loving the service. If you do need anything else, please don't hesitate to get back in touch with our wonderful Member Experience team :)
It helps you find affordable flights to your dream destinations
By InPost
Response from Jack's Flight Club· Aug 12, 2025
Thank you so much for your review! We are so happy that we've been able to find you offers for your dream trips and we hope that we can continue to do so. If you ever need any assistance, please get in touch with our fantastic Member Experience team by emailing: [email protected]
