Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
569 reviews
Jack's Flight ClubSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're Jack's Flight Club, your friend who sends you great Flights straight to your inbox.We're the club that won’t flood your inbox with every airline sale out there.We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
Jack's Flight Club (jacksflightclub.com) has 569 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
569 approved reviews, newest moderated first
Great communication and offers all year round !
By Melanie D.
Response from Jack's Flight Club· Oct 29, 2025
Melanie, thank you so much! We aspire to not only provide the very best flight offers, but also package them with top notch travel inspiration - a lot of which comes from our very own, wonderful navigators! We're beaming that you've been enjoying the service and we look forward to continuing to bring you the best travel inspo out there :)
Diversified options, more towards my interests.
By seddika A.
Response from Jack's Flight Club· Oct 29, 2025
Thank you so much, Seddika! You definitely put a smile on our faces and we're so happy to see that we've been able to satisfy your expectations and have been giving you the travel inspiration that you're after:) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
We weren't using.... just to busy, and not doing the kind of travel that Jack's seems to excel at. So we cancelled after the first year. We were actually a day or so late in doing so, but a single message to their online messaging quickly brought refund and closure. So this is for their customer service. Well done, thank you.
By Will K.
Response from Jack's Flight Club· Oct 29, 2025
Your feedback has been forwarded to our amazing Member Experience team! This made us all so happy. Yes, we provide wonderful flight offers but we also want to make your interactions with customer support wonderful too. This is just why our team is called Member Experience :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
I needed to regain access to my account, but was unable to do so contacted their support. Speedy response and problem resolved quickly! Really appreciated- thank you
By Katie
Response from Jack's Flight Club· Oct 29, 2025
Hey, Katie! Thank you so much for sharing your feedback with us :) We're so happy the member Experience team were able to quickly resolve your account query, so you were able to gain access. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
I’ve been subscribed as a free member with JFC for a number of years, but never used any of their highlighted flights. Having recently retired and planning flights further afield, I subscribed to the £1 for 1 month trial to see what additional offers were included in a subscription. Sadly nothing more, above free content, was received so I cancelled the subscription within the 1 month period. As such I was shocked when I received my bank statement with £48 debited to JFC for an annual subscription. I immediately cancelled that subscription online then contacted JFC to request a refund as I had already terminated my subscription during the trial period, so was not liable to pay anything. They refused saying I was outside a 14 day period, a period that applies only to a standard subscription, which I had no longer authorised having already cancelled the trial subscription. They asked for proof of cancellation, which I don’t have as I didn’t take images of the cancellation. They suggested that an email confirming cancellation may have gone straight to my spam bin, so that would have already disappeared into the ether. With their refusal to refund, I requested escalation to the CEO/ or ombudsman. They have refused to supply details of either, which may be a breach of trading laws as they should have a policy/process available for customer complaints. Feedback here could have been so much better had communications with JFC been less frustrating to deal with and more so if their processes actually worked.
By EC
Response from Jack's Flight Club· Oct 29, 2025
Hi, Eunice. Thank you for giving us an opportunity to review your account further and look into your subscription query. We took a deep dive into your account details and subscription details to ensure there was no service failure. We do see your trial started on August 23rd 2025 and moved to an annual subscription on September 22nd 2025. When a cancellation is completed, it cancels on your account (from your Lounge), with our billing processor, which is Stripe and also in a separate application which is in charge of you receiving flights. We have checked all 3 and there was no cancellation found. If the cancellation was completed and failed, it meant that all 3 applications failed separately from each other. While this is completely possible, because technology, it is highly unlikely that all of them failed to recognize the cancellation request. You would have as well received a confirmation sent to you and it would have been noted on your screen that the cancellation was done. We are unable to provide a refund of your annual fee because your contact request to us was outside our 14 day refund timeframe. We have also advised that your case was reviewed by our management team. We also aren’t able to provide personal contact details for our CEO and as we’re a private company, there isn’t a specific ombudsman for subscription services like ours. You are always welcome to seek independent advice if you wish to take this further. We are truly sorry that we aren't able to close the case with your desired result. But if you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
why would you already take my money for subscriptions even before I book any flight with you? it's waaaaaay too limited and I don't give my money for randomness that i might use once in my life. so No, not recommended 🤷🏼
By Benjamin
Response from Jack's Flight Club· Oct 29, 2025
Hey, Benjamin. Thanks for taking the time to get in touch and giving us an opportunity to clarify more about the service and how it works. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found). Bookings are not done through us nor do we receive any commission when you book a flight from one of our emails. We have no idea you've made a booking or not unless you tell us. I say all of this to say that payment for our service is based on flights that you receive from us, so from that end, we have kept up our side of the bargain. We had requested further details to locate your account to ensure there was no service failure. But sadly to date, no details were provided from your end. If you have signed up with a trial offer with us, we ensure to confirm several times on both the sign up pages and the cashier how long the trial is for, the date it progresses to a full subscription and the amount that would be charged. We truly hope that you see an amazing flight that you are able to take advantage of and book soon. If the mean time, if you need any assistance, please email our Member Experience team at [email protected]
Although they have few premium and club class offers as opposed to economy flight offers, they do provide a very good service advising of cheap deals 
By Ian S.
Response from Jack's Flight Club· Oct 21, 2025
Hey, Ian! Thanks so much for this review :) We definitely are working on getting you the very best flight offers but that does not mean we are not checking for premium flights too! We hope that we can continue bringing you the best offers and opening up your world of travel even more!!
Helpful folk.
By HEATHER P.
Response from Jack's Flight Club· Oct 21, 2025
We were so happy to see this, Heather! We don't only focus on amazing flight deals but also on providing the very best member experience that we can :) If you do ever need anything else, please don't hesitate to get back in touch with the team by emailing: [email protected]
