Jack's Flight ClubReviews of jacksflightclub.com

Response from Jack's Flight Club· Apr 20, 2026

Thank you so much for letting us know! We really appreciate that and are so glad that we can prepare you for your flight with realistic expectations as well as amazing ideas. We are always aiming to give you food for thought :) If you do need anything, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight Club· Apr 20, 2026

Hey, Mike. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found). If you're locked into specific times/dates or routes or airlines, in those cases Jack's service might not be for you, so running a general search on Google Flights or Trip.com is good advice and a decent way to get a sense of if you have to take particular dates, what are the best value options. Jack's is built for travellers with a little flexibility who enjoy the inspiration and thrill of a new destination or when a bonkers price to somewhere they've been meaning to go drops into their inbox. We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Navigators and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination. Essentially, our experienced Navigators spend hundreds of hours a week sifting and researching so you don't have to and alert you when you should go looking on those sites so you can take advantage of lower than usual prices at the right time. We had reached out to you with tips on making the service work for you and completely respect your right not to use them. We're gutted that you've given us a 1 star for basically doing what we set out to do, so we'll try harder to improve our sign up pages and new joiner messages to make things clearer.

Response from Jack's Flight Club· Apr 16, 2026

Claire, this made us so happy :) Thank you very much! We're glad that everything was sorted and if you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight Club· Apr 15, 2026

Thank you so much for taking the time to leave your review, Nadia! We're very happy we were able to assist with your query. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight Club· Apr 14, 2026

Norman, thank you so much for this! We truly appreciate you letting us know and we're happy that we were able to resolve your query quickly and efficiently :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight Club· Apr 10, 2026

Thank you so much for sharing your feedback! We're very happy to offer the time, the issue was on our end and we completely acknowledge and take responsibility for that. Enjoy the time, we hope you see some amazing flights and when you book, please remember to send us a postcard :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight Club· Apr 10, 2026

Mr. Glasby, thank you so much! That means the world to us and we appreciate you taking the time to let us know :) We pride ourselves on a great member experience and we're pleased to see this is exactly what you received. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight Club· Apr 10, 2026

Hey, Oliver. Thanks for getting in touch and giving us an opportunity to look into this matter further for you. We definitely always want to ensure there was no service failure and that all proper investigations were completed. We see that you contacted us on March 30th 2026 advising that there was a prior cancellation but that you were still charged. The agent reviewed your account history and updated you there was no previous cancelation noted, confirmed that we can definitely cancel the billing on our end for you and provided the date your sub would downgrade. We also asked that you provide the confirmation of the cancellation that you would have received in 2025, so we could further look into it for you. As you were outside the 14 day refund timeframe, a refund could not be offered. It was noted that your billing was on January 22nd 2026. You informed us that you received no confirmation of the cancellation completed in 2025, so one could not be provided to us. The agent further checked your account history, outside of our system and directly with the processor. A screenshot was provided to you from the processor that there was no cancellation in 2025. The screenshot indicated the cancellation done from the agent on March 31st 2026. We also provided screenshots from our system which showed the renewal reminder which was sent to you on December 25th 2025 and the cancellation confirmation from March 31st 2026. Separate screenshots from different systems which advised that cancellation was done in 2026. These are not cases of us simply stating that our systems show they were sent and when actions were completed. These are instances of proof from our system as well as the processor. We pride ourselves on our member experience and integrity and will always take accountability when needed. To say that we would not take responsibility is simply not the truth. We have many 5 star ratings which attest to our integrity but also persons who have been refunded, even in cases where they forgot about the membership. The matter has been reviewed by the Management team, as you had requested, and we sadly could not provide a refund in this instance for a charge that was completed in January and after investigation was done in our system, as well as with the processor. We completely respect your right to reach out to your bank regarding this matter and though we wish this was not the case based on the evidence provided, would never discourage you from seeking assistance with them. We appreciate your time and giving us this opportunity to further thoroughly review your case.