Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
569 reviews
Jack's Flight ClubSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're Jack's Flight Club, your friend who sends you great Flights straight to your inbox.We're the club that won’t flood your inbox with every airline sale out there.We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
Jack's Flight Club (jacksflightclub.com) has 569 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
569 approved reviews, newest moderated first
Joining was easy, full of amazing and useful hints and tips on travelling, with deals.
By Mr Paul W.
Response from Jack's Flight Club· Jun 29, 2026
Paul, this was lovely to read. Thanks so much :) We're thrilled you're enjoying the flight emails. Our Navigators put a lot of effort into writing each email and giving you that extra inspiration, on top of the amazing flight deal. We hope that you are able to book soon. Please remember to send us a Postcard once you do!
Helped immediately cancel and refund accidental subscription
By Toby B.
Response from Jack's Flight Club· Jun 29, 2026
Hey, Toby! Thanks for taking the time to let us know and we're so happy to see your renewal query was dealt with quickly and efficiently :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
although I am retired airline staff it is handy to know what airlines also travel on the routes I want
By pat C.
Response from Jack's Flight Club· Jun 23, 2026
Pat, we're so happy that we can expand on the knowledge you already have and make planning your future trips even easier. We're glad that you've been enjoying our flight updates and we hope you can book an awesome trip soon!
I've tried the last two years to cancel my auto renewal. You've still charged me. So I get mad every time I see one of your emails. Just refund, please, and we will part friends.
By JFCer
Response from Jack's Flight Club· Jun 26, 2026
Hey there. Thanks for getting in touch and giving us an opportunity to look through your account details. We see that you initially contacted us on August 07th 2023 to advise that you were not receiving Premium email offers, but had been charged for the full membership after your trial. There was no mention of wanting to cancel nor receive a refund in the subject line or body of your email. The agent let you that we did see you were receiving Premium offers, trouble shooting steps to follow and also, requested a screenshot for further investigation to be done. That reply from the agent was August 08th 2023. There were no further replies nor emails from you. Our Member Experience team reached out to you on June 23rd 2026 to follow up on your review. They advised of the specifics for your membership details and confirmed that unfortunately, as your renewal was in March 2026, we could not refund it as the request was outside our 14 day refund timeframe. You advised that you had been communicating with us for years. The agent provided screenshots of the correspondence from August 2023, which showed the date that email was viewed, along with screenshots from your account showing no further communications nor a request to cancel directly from your Lounge. They asked for copies of the other correspondences you advised of, so that we could investigate further. Sadly, to date, those have not been provided. We will always take ownership where we drop the ball or there is an error, to ensure that we rectify the matter. From the investigation of your membership details and email correspondence, there was no prior request to cancel found. It is very disheartening to receive your review, as there was no noted error on our side. We have cancelled your billing from our end, to ensure that there are no future charges. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
It's a valuable tool in finding flight deals from your chosen airport at a very good price.
By John N.
Response from Jack's Flight Club· Jun 22, 2026
Hey, John! Thank you so much for taking the time to leave your review :) We truly appreciate that, especially our Navigators. They spend 100s of hours looking through flight deals before individually writing all of our Flight emails. We love to see that you've been enjoying them and hope that you're able to book some awesome trips very soon!
It's a great team with a great product. I really appreciate the effort that goes into the recommendations, and I hope it will keep growing.
By Loris Gordon G.
Response from Jack's Flight Club· Jun 19, 2026
Oh, Loris! You made our day :) Thank you so much. We genuinely appreciate you taking the time to let us know and our Navigators are so grateful for your kind words and are beaming that you've been enjoying the flights. We hope you see so many more wonderful offers and get to book trips to all the places you've wanted to visit (and some that we've inspired too!).
OFFERS NOTHING WE CANT ALREADY FIND OURSELVES
By Michael Finbarr M.
Response from Jack's Flight Club· Jun 23, 2026
Hey, Michael. Thanks for taking the time to leave your feedback. We reached out on June 19th 2026 to confirm what kind of deals you were after that you weren't seeing or how we could assist in you getting the most out of the service, but sadly have not heard back to date. We are happy to see, however, that you've made actions on your account after our follow up on June 22nd 2026. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found). The service won't be for everyone, as much as we wish that could be the case. And we would really love more details to understand where improvements were needed. If you have some time, please reply to our Member Experience team or email them directly at [email protected]
Love getting the emails and The Detour.
By Robert J.
Response from Jack's Flight Club· Jun 19, 2026
Robert, we're so happy to see this! Each flight alert and The Detour are written by one of our Navigators and really embodies not only their love for travel and the knowledge they've built up over the years, but also showcases their personality and unique writing style. We're so pleased that you've been enjoying them. We hope that you're able to book an awesome flight soon and once you do, please remember to send us a Postcard :)
