Great customer service
Great customer service. Will be back. Thanks
By Andrew
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
48 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Jacksew offers the widest selection of cutting and sewing equipment in Tampa Bay, FL. Our company has been providing the sewn products industry in Houston, Texas via our retail locations since 1988, before we moved to Tampa Bay, Florida. We now ship products throughout world, not to mention providing for the needs of hobbyists as well as commercial sewing establishments around the USA.Our commitment to quality is reflected in the crafting of our proprietary equipment and goods. This confidence extends to our highly trained and knowledgeable staff, and is embodied in our visible public profile.
Jacksew (jacksew.com) has 48 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
48 approved reviews, newest moderated first
Great customer service. Will be back. Thanks
By Andrew
The table was not what was shown in the photo and the precut hole was the wrong size so we had to re shape that. No one would answer or return the multiple emails I sent. Shipping was a nightmare as well. It took over a week longer than stated and sat in Louisville for days but they would “update” the delivery date to be the next day even though it wasn’t being sent out.
By D J.
Website is easy to use. They actually send Genuine Juki parts unlike many other retailers who make you think you are getting genuine when you are not. Shipping was reasonable and arrived in a fair amount of time.
By Andy
My table was un even a wobble I have to prop it up with a book I sent a picture to sew jack and they said that I would receive another and I have not received it yet. It’s been over a year now they will not return me a new table for my sewing machine.
By MARIA D.
Arrived on time and was a better product than I expected.
By Kenneth P.
Great service. Very helpful.
By James S.
i am happy i made my purchases from this company and navigating the site is easy. I recommend buying the machines in this company since they offer the best brands
By Daniel S.
Great customer service! Very fast responses. Knew what I needed even when I didn’t!
By Kathryn