Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
171 reviews
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Jack in the Box is an American fast-food restaurant chain founded February 21, 1951, by Robert O.
Jack in the Box (jackinthebox.com) has 171 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
Showing 110 reviews with 1 star · Clear filters
My wife got deathly I'll from your so called party pack on 12/13/24, tried to call and report next day so they could look into the matter out of concern for others and get a refund but no answer .
By Mark E.
I ordered Sourdough smashed jack combo online. I barely ate anything it was gross. My hamburger had no taste. Only tasted the pickles and bun. The French fries are made with old grease. Only thing that was good was my unsweetened ice teach. I paid over $13.
By Loretta H.
So I tried to order four times from a newbie. Somebody else came on to try and help when I asked her her name she said Janet Jackson. Ain't believing that total disrespect to a 60-year-old person
By Robert W.
Your monster tacos are disgusting! Stop selling monster tacos! I want monster burger! Fix everything! McDonald’s is better than Jack in The Box!!! Plus, the teriyaki bowls are the best.
By Shiver H.
If I could leave a negative number I would. My app got hacked, and I got an email saying a JIB in California was processing an order (I live in AZ). Nowhere on the app does it have a cancellation feature. I called the JIB in Cali and they either couldn't or wouldn't cancel the order. I forwarded order email to the District Manager and explained the situation and she forwarded it to JIB Customer Service (that's a contradiction in terms if I ever heard one). 5 days later I get an email from JIB basically saying I'm out of luck, I have to file a dispute with my bank. They didn't offer to do anything at all for the trouble I went through, and didn't say anything about trying to fix their app. I have since shut down my app and I now refuse to eat there anymore.
By Ken G.
Tacos are burn and uneatable
By Frances S.
Long wait, got order all wrong, refused to remake or refund.. The staff was arrogant, and ignored me and all other customers. This place went down hill, would not recommend.
By v C.
First thing, and most unfortunately, I wasn't able to leave my review on their Website. I've complained in the past, so perhaps I've been banned? In any case, I'm even a bit more concerned. I have never heard back from their manager and/or corporate. Why???...hmm??? Do they even care???!!! Overlooking all that, I just purchased an expensive/huge order tonight, and the experience was again deplorable! Customer service bad. Staff argumentative and only provided four sauces for three meals, even when requested for more. They simply don't listen. They simply just don't care. 😞
By Andrea
