Jack in the BoxReviews of jackinthebox.com

I been hesitating to write a review for about a year but enough is enough, every time you order thru the drive thru, no matter the time of the day, they make you park in front of the store to wait for your order, I been there waiting for a simple hamburger with other 4 cars and they take at least 10 to 15 min to bring out your order, don’t this supposed to be a fast food restaurant, where you mostly go in your 30 min brake?? We have other jack in the boxes around and this is the only restaurant where this has been happening for a long time, it is ridiculous!!

Decatur and Sahara drive thru this morning. Lady almost gave me the wrong order but kept my change of $4.00

Jack in the Vons center on Black Mountain Rd. Stopped for a breakfast Jack and hash browns this morning. Sandwich had the appearance and taste of something that was sitting around for awhile. Hash browns were way under cooked. Went back for a refund and was informed the manager had not informed employees how to do refunds. This situation is clearly at the feet of the manager. As manager you are responsible for the training of your staff. As manager you failed your employees and your customers. The employees present wanted to help however, did not know how to correct the situation. Bad management is the root of underperformance and failure. The manager of this restaurant has failed their company, employees, and customers.

The employee I tried to order from didn't even know about a discount Jack in the Box was offering and as a result, refused to apply the deal to the order I would have made.

Jack in the Box, Hacienda Blvd just north of the 60 fwy. I highly recommend checking your order before you leave the drive thru. I went to the drive thru this evening, 4/11/2022 and ordered my food. When I drove up to the window I paid for my meal. Before I left I checked my order. The young lady, whose name on the receipt shows Amanda, forgot my tacos. When I informed her about her mistake she told me she did not charge me for it. I became irritated because there are too many mistakes happening at this Jack in the Box, located on Hacienda Blvd just north of the 60 Fwy in Hacienda Heights, CA. She asked me if I still wanted my tacos. I said yes. She asked me again if I still wanted to order my tacos. I said YES again because that was the first item I ordered, pay attention. She then said "you know what? I'm not serving you". She then closed the window on me and walked away. Luckily there was a gentleman, who I believe may have been the manager, took my order and apologized. I've seen videos of employees at various drive thrus doing this to customers for THEIR mistake. I believe I met my first "woke entitled" person. God help America if she is our future. Amanda, if you are reading this, you need to grow up. You are not meant to serve the public. Learn from the gentleman who understands "customer service". I Thank the gentleman for his professionalism