Jack in the BoxReviews of jackinthebox.com

The new Jack In The Box app. is not great at all! Why change it to something stupid? The old app. was great. I’m not so sure about what other stupid decisions they’ve made recently. Lost confidence in the brand because of the new app. !

Terrible customer service on 4th plain in Vancouver WA. Rude attitude when asking any questions.

THE APP CHANGED OR UPDATED AND BECAME MY WORST NIGHTMARE. I HAD POINTS THAT ARE NO LONGER THERE. NOW I HAVE TO INPUT THE BARCODE BY HAND. IT WAS BETTER BEFORE....WHAT GENIUS THOUGHT LET'S CHANGE IT AND MAKE LESS USER FRIENDLY? I DON'T KNOW BUT SOMETIMES I THINK PEOPLE IN THESE COMPANIES GET WILD HAIRS UP THEIR BUTTS AND DECIDE TO MAKE STUPID DECISIONS HOPING TO BE RECOGNIZED FOR SOMETHING GREAT! IF IT AIN'T BROKE, LEAVE IT ALONE BEFORE YOU BREAK IT! UGH!!! FOR THOSE OF YOU THAT READ THIS, YOU WILL PROBABLY FIGURE OUT I HAVE A PROBLEM WITH STUPID PEOPLE AND STUPID THINGS. I'VE HAD DOGS THAT HAVE MADE BETTER DECISIONS. ON A POSITIVE, JACK IN THE BOX IS VERY CONSISTENT WITH GIVING OUT MILITARY DISCOUNTS, EVERY LOCATION I GO TO IS ON POINT WITH THAT AND JACK STILL HAS GOOD PRICES.

I went to a Jack in the Box location and purchased a munchie meal. The signage at the drive through stated that the price was $6 after 9pm. It was 9:10pm. I informed the cashier of this at the window, she said that the price was now $8, and they "hadn't gotten around to changing the sign" and refused to honor the advertised price. This is illegal in the state of California, and I attempted to contact the corporate office, but for weeks now my messages have gone unanswered.

Was very hungry April 14, 2022. Online order at 1195 S Craycroft Rd, Tucson, AZ. I just setup my app, ordered from the app and drove to pick up my order. Got home approximately 1.5 miles from Jack in the Box. Parked in my drive-way, and started eating. The stuffed jalapeno taste was good, the outside of jalapeno looked terrible. The tacos ordered were the worse tacos I've ever had, i'm 53. They were soggy shells, the sides of the taco were smashed against each other. It was plain sloppy. The sad part of this incident, it's my 1st time trying Jack In The Box.

If I could leave a negative score, I would! I have a complaint regarding one of the employees significantly associated with the Las Vegas store, in Whitney, off Boulder Hwy and Russell. I am not sure of his name, because the employee failed to give me a receipt, but he ended up stealing a $20 bill from me early this morning. He seemed to be a light skinned African American gentleman and was very young. He was working the drive thru primarily between 1-130am, on 04/02/2022. This morning the total of my order was $21. I handed the gentleman a $20 bill and asked him to put the $1 and some change on my debit card. Unfortunately, however, he charged my card the entire $21, and pocketed the $20 cash. I did not have enough money in my bank account for the whole amount and am furious about this. I have to now open a report regarding this matter, as this is considered theft. On top of it, he got my order wrong. Something I didn't notice until after I got home. This is extremely frustrating, and WILL NOT be returning to this location again, especially if this is how the employees behave towards their customers. This is not the first time I have had an issue with this store, but always gave it the benefit of the doubt. It's either my orders wrong or something is missing. This was the icing on the cake and has gone too far. I'd suggest not going to this location. There's much more I can say, but I'd rather save it for another time. Thank you for taking the time to read my review.

I didn't want to do this but, I have been calling now for two days and no one will answer the phone. I normally go through the drive through once or twice a week, and yesterday morning, I ordered my usual. When I got to my work desk and took the order out of the bag, I noticed that the container was not very warm. I ordered cheddar french fries. when I took the first bite, I could not believe what I had been served! The french fries had to be from the night before! They were hard, cold and very disgusting. There is "No way" that they could have been from the last twelve hours!!!! I'm so disappointed that this happened and still cannot believe that it did. Now it's "Do I ever go back"???????

DO NOT GO HERE, TERRIBLE!!!!!! I HAVE to give it star because I can't give it no stars. I have been there so many times for so many years and kept giving the so many chances because they are always messing up but the last few times we went (a lot of time between visits), I said that was it. The last time before this time, I complained and got an email from the manager offering me 2 free meals but I declined and just never went back. My husband really wanted breakfast jacks and I told him no but he insisted on giving them ANOTHER chance and it was another BIG MISTAKE. We used the app to place the order because it's normally so much easier and faster with all the other fast food restaurants but not this one. He placed the order, let them know we were on the way around 7:13 and waited in the drive thru to pick it up and all for them to tell us that we had to wait because the bacon was taking awhile to cook. Another worker came and told us that we had to wait because the eggs were taking awhile to cook, I mean really, make up you mind. This is happening while another worker that looks like a manager was out in the front pacing on the phone. No masks, no covid precautions at all, SUPER SCARY! The order came out around 7:40. Get home and the food isn't warm, there's hardly any eggs or bacon on the sandwiches, you know, the two things we were supposed to wait on!!! Go to Whataburger and pay the extra money because you will get great service and great tasting food, trust me, that's where we go because they always screw up here at this crappy Jack in the Box.