Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Jacket Artisan is listed under Clothing & Underwear in TX, Texas.
Jacket Artisan (jacketartisan.com) has 11 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
11 approved reviews, newest moderated first
We ordered a suit for our daughter's first high school Homecoming dance, and it exceeded expectations! She looked beautiful and was so confident. Jacket Artisan made sure we got it in time for the dance, and we will definitely be shopping again!
By Lalona
I received the most beautiful blazer, gorgeous colour and quality.
By Liz W.
this company was very professional & very friendly , always kept in touch on my order& I received my order in rapid time.
By k. W.
Absolutely amazing quality of the jacket. Very well made and fits great
By Elena K.
I am so impressed with this blazer. The fit is perfect, the color is beautiful, and the leather is incredibly soft. Truly one of my favorite pieces.
By Cristina B.
For the price I paid, the leather jacket is what I expected. It looks nice and it's lightweight. However, it has a very strong chemical smell that still isn't gone after hanging it up in a ventilated space for over a week. Also, the jacket shipped directly from Pakistan, not from Texas as the website implies. I was concerned for a week or so that I would not receive the product at all. It took 10 days to get an email saying it shipped, which did not include any tracking information. It looked pretty sketchy. So glad it came, 5 days later (15 days after ordering) but the jacket is just okay and I'm not happy with it coming from overseas.
By Ellie L.
Response from Jacket Artisan· Jul 20, 2026
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We would like to clarify a few points regarding your order. Your jacket is made from premium Gauge 8 leather. The odor you noticed is a temporary result of the leather preservation process and typically fades with time. Our customer support team would have been happy to provide simple tips to help remove the smell had we been contacted. While we are a USA-based company, we operate multiple warehouses worldwide. Your order was shipped from our Pakistan warehouse, which is well known for producing high-quality leather garments. According to our records, your order was placed on March 15 and delivered on March 30, which was within our advertised delivery timeframe of 10–12 business days for processing and 3–5 business days for shipping. We value every customer's feedback and are always committed to resolving concerns fairly. We encourage you to contact our support team directly so we can assist you further and work toward a satisfactory resolution.
I absolutely love this leather jacket! The quality is outstanding — the leather feels soft yet durable, and it has that perfect smooth finish that instantly elevates any outfit. The stitching is neat and well-done, which makes it look much more expensive than it actually is.
By Erum F.
Just received my jacket and i love it. From material to fitting, everything is in place. Glad with my purchase.
By Mu M.
