Good Customer Service from John Marshall
The customer service rep John Marshall, whom I spoke to on the phone, was very pleasant, answered all my questions, including about expedited shipping, and even took my call after hours!
By luke M.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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jacket-hub.com is listed under Needlework & Knitting.
jacket-hub.com (jacket-hub.com) has 613 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
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The customer service rep John Marshall, whom I spoke to on the phone, was very pleasant, answered all my questions, including about expedited shipping, and even took my call after hours!
By luke M.
Jacket Hub Is a great company to do business with. The Amy Fleming Jacket I ordered for my wife didn't fit. I contacted Jacket Hub (John Marshall) and he went above and beyond to ensure the Jacket was replaced with a Jacket that fits perfectly. John Marshall keep me informed on every step of the process and is extremely polite.
By John L.
Great communication, resolving all problems in no time. Thanks John Marshall.
By Charlie T.
Very helpful customer service .
By kim J.
Excellent customer service! They really care about the customer's satisfaction and experience. And I bought a beautiful Troop Champion jacket. Thanks for all your help John Marshall!
By Yvaés Alexander I.
I have literally waited YEARS for this particular jacket! The quality and aesthetic is exactly what I was anticipating that it would be! Thank you!
By Victor D.
Walter jr. was particularly helpful, great customer service
By Elsie M.
I love my jacket! And it was true to size!
By Sharon Gorbett W.