The sweatshirt I ordered was as…
The sweatshirt I ordered was as advertised. Good quality overall. Cuffs are a little stiff but it’s a nice product for the price. JACOB was very helpful when I had questions.
By Dan K.
Saturday, November 7, 2026 · Customer reviews of US businesses
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jacket-hub.com is listed under Needlework & Knitting.
jacket-hub.com (jacket-hub.com) has 613 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 37 reviews with 4 stars · Clear filters
The sweatshirt I ordered was as advertised. Good quality overall. Cuffs are a little stiff but it’s a nice product for the price. JACOB was very helpful when I had questions.
By Dan K.
I had really great customer service. Harry was helping me with a return, he was very efficient and had very fast replies. He was very helpful and made my returning process much easier.
By Sienna H.
The product was of very high quality and represented well on their web page. The only issue I had was a letter of the jacket wasn't properly represented. John Marshall was very helpful addressing my one complaint.
By Jim
Having placed an order for an expensive jacket on the 31st of August, was told I’d receive tracking info soon. There was a slight delay meaning it has taken longer but customer service has been high. They have listened and communicated.
By Helen K.
John was great at helping me get a return for a different size. This company is great!
By ava
The only reason I am giving a 4/5 stars is because the item came wrong. I would give customer service a 5/5. It was a beautiful hoodie, but the size was super small. I emailed Jacket-Hub, and Jacob smith actually called Em personally instead of responding to the email. He said he Would speak to the team and get back to me regarding a refund or exchange. I thought a person phone call shows great customer service! You can tell the really take care of their customers.
By Tara R.
this was one of the fastest shipping’s although there was some trouble it was easy to sort out because john marshal helped me sort through the problem quickly
By Gia A.
Reliable shipment, comfortable custom Payment The Strange New world jacket is perfect in Color, size and Snape, the material a Bit stiff. The ST Beyond jacket is very bright in color, it is different from the Original. The size is chosen too big. Both Jackets are processed very well.
By DR