jacket-hub.comReviews of jacket-hub.com

You all should be ashamed. This is truly a scam or false advertisement. I ordered a sweater and received a jacket that was too small. When attempting to send it back, it cost over 3 times the amount the item cost. Now I'm stuck with a piece of crap jacket that I can't where.

Avoid avoid avoid! I ordered an MA1 bomber jacket Top Gun olive green jacket with patches. I checked if it was the Top Gun brand through their chat to which they replied it was. The picture on their site is of the branded Top Gun jacket too. On receipt of the goods it was clear this wasn’t Top Gun branded and the material was not nylon it was canvas. Instead of a lightweight bomber jacket it was a very heavy canvas jacket. One of the patches was upside down and incorrectly placed as well. The olive colour was very different as the material is totally different. I emailed them and this is the reply I received detailed further below, it is ridiculous they call it a ‘mistake’ yet they would clearly know the jacket is not a Top Gun original given it didn’t ship from the USA as their website would lead you to believe, but it shipped from Pakistan. I wrote back telling them I do not expect to pay shipping costs back and a restocking fee for receiving misrepresented goods that are not what they advertise. Since then I haven’t yet had a reply. Fortunately I paid on a credit card and have advised the credit card company of this so that they can refute the payment to this retailer so that I am not out of pocket. Reading other ‘bad’ reviews, it’s clear that they have done this multiple times before on other products. See their reply below and like I said originally AVOID AVOID AVOID. (I have redacted the actual full address in Karachi, Pakistan from the below copy paste but the rest of the message is there to read). Thank you for sharing the picture and concern with us regarding this matter. I understand how frustrating it is to receive a product that doesn’t meet your expectations. I want to apologize on behalf of HUB-JACKET and its production team for the inconvenience and distress caused by this mistake to you. First, I’ll be reporting this incident to our management team, so they can take action to ensure it does not happen again. Second, as you have requested for a full refund. I'd like to guide you about the procedure. First, you have to RETURN BACK the product. And upon checking the details of your product is from our Pakistan's production office. Below are the address details of our Pakistan's production office. XXXXXXXXXX, XXXXXXXXXXXXXXXXXXXXXX Karachi. Postal Code. XXXXXX When you return the product to us, you have to send us the tracking ID and wait for us to receive the item on our return address, after receiving it we will check the item for any defect. Once everything is fine and done. Then, we will process your refund with a deduction of 10% OR 10$ which is the restocking fees and this whole process might take around a month or more than that. Please note no product will be entertained for Return, Refund, or Exchange if the tags were removed from the product. But, we also understand the problem you have faced. So, please accept a 20% partial refund and keep the item as well in hopes of compensating for the inconvenience. As, we value your business and hope to provide better products and services to you in the future. Thank you for sharing your experience with us. Here at HUB-JACKET, we’re always looking for ways to improve our operations and service. Thoughtful feedback from customers like you helps us do better.

SCAM complete scam. It's rubber think plastic not even material fake counterfeit jacket and be aware they will not refund you return shipping cost

This company is a sham! Even though the payment is made using US$, it is in fact in Pakistan. This is not mentioned anywhere at all on the website, so I thought I was buying from the US. I ordered an Alexa Crowe trench, advertised as being made from cotton silk, and illustrated using pictures from the show. This was an absolute scam. The coat is made from cheap stretchy synthetic fabric, the lining hangs below the sleeves and is caught in the back, raising the hem. The buttonholes are all wonky and the sizing does not match to the size guide given. It is completely unwearable. The company offered me 20% refund and to keep the coat, which is laughable. If I want to return it for a full refund it will cost almost half what I paid in the first place, and they actively discouraged me from doing this, saying it could take a month or longer to process. According to their website, returns are easy - what a joke! I’m still in dispute with them, and thinking of getting Trading Standards on board. Avoid Jacket-Hub at all costs!! UPDATE 10th Jan 22. This dragged on for ages, and I reluctantly agreed to a 65% refund on 16th Dec. It didn’t arrive, and they made excuses until I involved PayPal. I raised a dispute on 8th January and hey presto! I have today received a refund of 70%. The jacket is now in the recycling bin!

Biggest piece of rubbish I have ever paid for! After an email, I was alerted to the fact that there could be issues with my address. I double checked all my contact information I gave when placing my order. And it was correct but they did not give to courier except my name and country, Jacket hub did not give any of my address or phone details so the courier could actually deliver my jacket. Upon receiving my jacket, I can only say I am mortified by what this company thinks is an acceptable product. The lining is longer than it should be and hangs below the hemline. There are highly visible yellow marks on the jacket, which is a pink/grey colour. I am sure if the producers of the show this jacket has been copied from, knew what an absolutely shocking reproduction this jacket is, they would sue. The TV show is “ My Life is Murder”. Do not waste your money on the trash this company pass off as jackets!

If I could give negative starts I would. I ordered a sweatshirt jacket for my daughter but they delivered something that had no resemblance to what I ordered plus it took 2-3x as long. Then I have tried to get a refund. They finally agreed on 85% but I have never received it. This has been going on now for 3 months. I was unwilling to send the unused jacket to Pakistan without them sending a label because of the cost to me. I did accept 85% refund although my daughter will never wear the jacket. THIS IS A MESS. Do not order from this site.

Size guide isn't accurate. Actual measurement doesn't match! Unfortunately to return or exchange they want me to send back to Pakistan which would have been $180usd to ship. I paid $135 ! They offer to give me 20% to keep...Something that doesn't fit me ! Then they offered 35% off to make a custom jacket. No where on their 30 day return does it say you have to ship to Pakistan. Contact address said Brooklyn. Now I'm out $135 and the vest has pin holes and scratches...imperfection in the animal skin was the reason. Wished I had known. Even PayPal can't help. Can't even sell on ebay because of the imperfections. So disappointed. Their resolution is keep the vest which I can't wear which I paid $135 and spend more money for a custom one. So stupid.