Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
83 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1976, ItsEasy Passport & Visa Services is a US Government registered passport and visa expediting company which has processed millions of passport and visa applications. For emergency passport or rush visa services, please contact our office 24 hours a day at 1-866-ITS-EASY. We specialize in securing expedited US passports and business and tourist visas for US citizens or non-US citizens residing in the United States of America. Based in New York City with retail service centers in Boston, Washington, DC, Houston, Los Angeles and Denver and with additional passport and visa processing centers located in key cities, ItsEasy is one of the largest and most established names in the business. We provide easy to understand passport and visa overviews, instructions and forms as well as technology including real time order tracking, on-line chat services, automated email updating, fully dynamic web site feeding off the most up-to-date requirement changes and the highest levels of digital security available. ItsEasy has a dedicated team of specialist ready to assist you and provide the industries only true 24/7 call center.
ItsEasy Passport & Visa Services (itseasy.com) has 83 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
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If you are skeptical like me I can tell you this company is legit. I did my research and ultimately chose them for a passport we needed within a week. They were very professional and had great communication through text, phone call, and email. We had a situation arise and multiple employees including the VP did everything they could to help us resolve it. They are not cheap but if you need a passport fast I would recommend.
By Carolyn C.
I Went to it's easy to get a visa for VIetnam. While it's not necessary to spend $69 for the service (I have friends who got their visas by following online instructions through the embassy) it's peace of mind that you are getting it done correctly. I ended up with a 3 month visa costing $100 instead of a 1 month visa costing $80 for a 2 week visit, but there didn't seem to be an option for 1 month when I submitted my application. When I asked It's Easy about it after the fact, they explained that Vietnam had changed their requirements more frequently than usual, and there had been some confusion keeping up. However they rebated me the difference unprompted. I was very impressed with the prompt, thoughtful customer service and would recommend It's Easy if you are not comfortable applying on your own.
By Emily G.
Once I understood the process, it was easy and the timely return was greatly appreciated.
By Wayne P.
My experience with It's Easy was generally very good. My problems were with the Indian embassy request for visa form, which was exceedingly inflexible. Otherwise, a great experience.
By JamieM
Response from ItsEasy Passport & Visa Services· Aug 26, 2016
Hi JamieM - I'm so sorry for the complications with the India visa application. They are really strict about them - but I am glad we caught the issue before it was submitted to the consulate and we got it cleared up in advance. If it had been submitted we would have lost a lot of time with the application eventually getting rejected. Thank you for your positive comments and we look forward to the opportunity to serve you again!
