We have used IT Retail for our POS…
We have used IT Retail for our POS Solution in our grocery stores for many years - Great Product and Service!!
By Darin
Friday, November 6, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
60 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
IT Retail is a grocery POS software company, focused on creating innovative solutions that keep grocers ahead of the competition and on top of the technology curve. We have developed a comprehensive point-of-sale system that caters to both the grocer and customer.Find Your POSRequest a DemoPricing
IT Retail (itretail.com) has 60 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
60 approved reviews, newest moderated first
We have used IT Retail for our POS Solution in our grocery stores for many years - Great Product and Service!!
By Darin
Excellent company ! Staying on the cutting edge of groceries and technology we use this in our business and it’s really helpful
By Bridgett J.
Response from IT Retail· Dec 17, 2020
Bridgett, thank you for your review we really appreciate it. We look forward to supporting you in all your point of sale needs.
Our family owns and operates 4 Markets 3k square feet to 43k square feet. We run IT Retail POS in all of our markets. I have used ITRetail Professional and Market and have reaped the benefits of both systems depending on the size and operation of our location. I have also developed a great relationship with both their development team and support team whenever I have a problem or issue they are always helpful in resolving my issue. I would highly recommend ITRetail for anyone’s Grocery POS needs.
By David G.
Response from IT Retail· Dec 17, 2020
Dear David, we really appreciate your review and glad you like those features. We look forward to supporting you in all your grocery point of sale needs.
”IT Retail is a great POS solution. It is founded by a grocer and has very practical applications. I've been using it for over ten years and it works great for our operations. Also their support team is really responsive!” Mike Johnstone VP Goodwin and Sons Markets
By Michael J.
Response from IT Retail· Dec 17, 2020
Dear Michael, your review is important to us and we are happy to hear everything is going well. Happy Holidays
Great and prompt support on all Q&A at presales phase and active participation at deployment and excellent collaboration for the GoLive event. Great grocery market POS made by grocers knows every single details of the grocery market requirements for over 20 years. It was enjoyable experience to be working with POS experts.
By Brian
Response from IT Retail· Dec 17, 2020
Dear Brian, thank you for your honest and great review we really appreciate your review and glad to be working with you. We look forward to supporting you in all your grocery point of sale needs and hope you have a great day.
Your system does not work well. Many functions do not work.
By Patrick
Response from IT Retail· Dec 17, 2020
Hi Patrick, your review is important to us, can we reach out and help you learn it better. We service thousands of grocers for over 25+ years. Learning new software can be hard sometimes, I would love to personally help you. If you would like to email me at [email protected] with any detail, I am here to help to the best of my ability. I hope to help you get that review up. Thanks
Back end is glitchy at best! Logs you off randomly. Doesn’t save even though it has been saved and sometimes re-entered multiple times. NO COMMUNICATION other than this email. No response from your IT person to our IT person. Failure is the word that comes to mind. Work on your follow up and communication Patti
By Valued C.
Response from IT Retail· Dec 17, 2020
Dear Patti, I apologize for the lack of communication. We value your feedback and recently made some changes in our management. Can we reach out and help you. We service thousands of grocers for over 25+ years. Learning new software can be hard sometimes, I would love to personally help you if that is what you want. If you would like to email me at [email protected] with any detail, I am here to help to the best of my ability. I hope to help you get that review up. Thanks
I had a live install of new equipment and software, everything was done through the phone. It Retail was there through the whole process. They even helped me finish the install when we weren't on the schedule, that meant a lot to me. Thank you It Retail!!!
By Benjamin
Response from IT Retail· Dec 17, 2020
Dear Benjamin, thank you for your honest and great review we really appreciate your review and glad to be working with you. We look forward to supporting you in all your grocery point of sale needs and hope you have a great day.