Buyer beware
Buyer beware. Tools arrived in bits. I received broken parts which they have promised to replace but replacement not received over a month later. They offered part refund as goodwill which also has not been received. Goods seem unsafe and Impossible to return from UK; company do not honour return promises on web site. Update since reply below. I had already contacted the company again and again received promise of replacement and part refund. Nothing yet arrived.
By J H.
Response from itoolmax.com· Dec 23, 2024
Hello. We understand your frustration and apologize for any inconvenience this may cause you. Please accept our sincere apologies. We will arrange a specialist to follow up on your order after-sales. Since I cannot find your order and cannot contact you, you can contact us online. Thank you. If you are in a hurry, you can contact us online (we promise to respond within 24 hours) or send an email to [email protected].