itoolmax.comReviews of itoolmax.com

IToolMax 16" snow shovel was delivered literally broken in pieces. The charger was broken, one of the batteries was cracked, there was a large hole in the side of the shovel housing and the piece needed to attach the handle was sheared off. After many e-mails and no response, they offered 10% off and replacement parts. I asked for a new shovel and was told I would have to pay for shipping, then no response for months. Credit card stopped payment. I don't know how this Company is in business. Complete Sham.

I purchased the 3 in 1 grass trimmer back in December and was sent a pool vacuum instead. It is now March and I still haven’t received the item I purchased. I was told I need to return the vacuum (pay for the upfront shipping costs) before they would send it. To note, I also live rural and the closest post office is 45km away. No consideration for travel costs either. Highly disappointed!

I'm giving 1 star only because ZERO stars is not an option. "itoolmax" is the worst company I have ever dealt with in my life. I'm a 66-year-old woman who has purchased products from thousands of companies that put customers first, as they should. I ordered a 16" Electric Snow Shovel on 12.19.25 and my credit card was charged $210.99 on 12.22.25. I sent them an email on 1.18.26 questioning why my credit card was billed, yet I had not received the item. After sending the email, it arrived on 1.23.26, but I was out of state at that time. I came home to broken water pipes to deal with in my home, so did not open the box until 2.11.26. I discovered they had sent me a damaged product, so I'm assuming they didn't have any new ones in stock & shipped one that someone had broken & returned, just to shut me up. The electric snow shovel cannot be used because one of the two pins was snapped off (where the telescopic tube is supposed to attach), and it was rattling loose inside the machine head. I did not complete the assembly because I knew the connection would be compromised, so I requested a replacement or refund on 2.12.26. I got a response from Amy on 2.14.26, who apologized (ya, right) & requested a photo/video of damaged part for resolution, which I provided a picture that very day. I have not heard back from ANYONE since then and have sent another 4 emails asking for a replacement (or refund so I can purchase a similar product elsewhere). Crickets.... This company is a SCAM, out to STEAL YOUR MONEY! Their customer service department sucks just as bad as the products they sell. I would NEVER recommend anyone buy anything from this company. They are the WORST and obviously don't care about their customers at all! They steal your money, then ignore you. From Jeannine, (A very dissatisfied, 66-year-old woman who was robbed of $210.99, and left with no way to remove all the God awful snow we've been getting in the Northeast)

Final outcome to problem with wrongly delivered product was entirely satisfactory. Establishing initial contact with company, and getting someone's attention to my problem is an area which could be greatly improved. Once I was contacted by Cherry all was quickly resolved, many thanks Cherry!

Do not buy anything from this store , you will lose your money . And never sent you item you already ordered . Again don't order anything from this website !

I purchased this product and received it on February 3, 2026. We put it together, used it once and the plastic blade in the front chipped. On February 8, 2026, I contacted the company to return the faulty product. I have had no success. They have used stall tactics and avoidance as a way of handling the return. It is now three weeks later, 9 emails and I still have not received the instructions to return the snowblower. It is cheap plastic construction that does not work beyond a dusting of snow. When you are blowing the snow it blows it slightly to the right or left of the blower. This company’s customer service is lacking like its product quality. My recommendation is to avoid this company and its products at all cost.

I have spent $109 dollars yesterday morning and yet have heard anything about order that’s insane very upset I have reached and emailed three times even in the shop app ! Even if I wanted a refund hell I couldn’t very upset about this never again! They say this comment when I have already done that I have filed for a dispute for my order I want my money back !!

I would give 0 stars if possible. I received my brushless snow shovel with a piece broken and sitting in the bottom of the box. I have sent 5 emails with pictures and contacted through facebook messenger. No response since Feb. 11th. There has been 0 response when their ad says they respond in 24 hours. UPDATE: I did exactly what you requested within 1 hour of your response. You said you'd get right on it....AND STILL NOTHING. You have blocked me on Facebook (not sad about it, less ads for me) and not responding to all the emails, phone call and review, my next step will be my credit card company, BBB and my state Attorney General.