Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
13 reviews
iThemesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
iThemes has been the leading source of WordPress security and backup solutions for good reason. With outstanding products that bring the latest security features to WordPress & amazing support, WordPress professionals have peace of mind knowing their digital assets are safe from malicious attackers.
iThemes (ithemes.com) has 13 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
Showing 9 reviews with 1 star · Clear filters
scammer and untrusted company i have unlimited websites annual subscription and they charged my creditcard and got no subsscription anymore and no support ticket answers and no ways to contact them . while security services should be 24/7 online they dont offer any support at all . be careful before dealing or buying any product from them and since they changed the brand to solid security they are cheaters scammers
By mohamed H.
Support team cannot help with problems with creditcard. I now switch to All-in-one Security (AIOS) and this works perfect
By Edward de G.
Useless Plugin. Gives me a lot of headaches, and always lockout me out on my own website, even dough I configured it correctly. I give it a lot of chances but ended up the same, always lock me out. Avoid this plugin. It's a complete waste of time.
By Nothingimportant
Response from iThemes· Jan 17, 2023
We're sorry that you haven't had a good experience. You can always add your ip address as whitelisted so that your requests to the website always bypass security rules. We've given you a number of tools to put security decisions in your hands, and we hope you give the plugin another try sometime. Our support team is happy to help when needed.
I loaded itheme Security plugin on to WordPress and it corrupted my website and lost all Data, would not recommend to use this plugin.
By Sam C.
Do not buy their products. Support is non-existent! And products do not operate correctly with Word Press website. You will be sorry . . .
By SoCal J.
I've had service with this company for less than 48 hours... And I had to deactivate their plug-in after I was booted off of my own WordPress dashboard. After submitting several support tickets (each regarding a different matter), a member of their support team (her name is Rebecca Diamond) consolidated all of the support tickets into one, and left all support requests unanswered. Would you want to do business with a company that treats their customers like this? I don't. I've disputed the charge with my credit card company.
By Santiago
Really not happy with unfair price charged from automatic renewal. According to website price should be $89 but when I checked my PayPal account it's £196 billing amount Really frustrated, Sent email for refund lets see what will happen, I will update my feedback soon
By Rachna T.
I had an email from this so-called company on 8/1/2020, telling me that my website been hacked. When you look into this email even more. It's not that this is the case. This is a spam email from a company who use scare tactics to try and get people to sign up to their service Avoid them at all costs, especially as they are not contactable by phone that hide behind emails and websites, the hiding place of the typing people who run businesses who are not accountable
By Philip H.
