This app isn’t the most efficient
This app is glitchy. If you’re editing one receipt it brings you back to the top. There’s no real good organization system. It would be good if the app had folders for different categories.
By Mitchenerrenee
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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32 reviews
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Are you looking for a quick and accurate way to extract data from receipts and invoices? Itemize offers expense management solutions to help save time.
Itemize (itemize.com) has 32 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 7 reviews with 2 stars · Clear filters
This app is glitchy. If you’re editing one receipt it brings you back to the top. There’s no real good organization system. It would be good if the app had folders for different categories.
By Mitchenerrenee
Love the concept of Itemize but I have to delete the app multiple times a month to keep it working. Scan function could be a lot better, you should be able to edit and crop the picture to make the quality better. Also, should be able to create folders to help you keep different jobs organized.
By Spencer
Response from Itemize· Mar 12, 2019
Would love for you to re-download Itemize and give it a shot. It should be stable and working great for you!
Have the time you can't acssess picture to insert recipe the rest of the time you can’t get reports yet you still like to paid
By User
Response from Itemize· Jan 10, 2019
Hi! We'd love for you to try out our new version 4.0.2. We admit we had some bugs in 4.0.1, but please give us another try and see if it fixes the experience you are having. If you are still experiencing issues, we'd love to hear about them at [email protected]. If things get better, we'd love an updated review.
Honestly, when I first bought this app 3 years ago, it was great! But, with every upgrade it's gotten worse. Leave well enough alone. I'm constantly having issues with the app on my phone communicating with my laptop. I'll enter all of the expenses on my phone and then have to re-enter information in my computer before I send the expense report. Also, I used to be able to take multiple pictures of receipts without waiting for the app to respond and now, I might take 3 or 4 pics before it doesn't accept new pics. I.E, I have to retake them. It's been frustrating that you guys had a great app and now, I am thinking about doing something different.
By Valued U.
Response from Itemize· Mar 12, 2019
Would love for you to re-download Itemize and give it a shot. It should be stable and working great for you!
The software is glitchy at best and not all that user friendly
By Valued U.
Response from Itemize· Mar 12, 2019
Would love for you to re-download Itemize and give it a shot. It should be stable and working great for you!
The last few weeks it has not been good at all. Shutting/crashing during operation while taking pictures....not loading properly when I open it (the little circle at the top just keeps going around and around...and by the look of it today I have now lost all invoices I have added since Nov 29. This was fixed after I deleted the App and re-installed it, but I shouldn't have really had to do that. It also takes too long in between taking photos of bills (about 40 seconds) before I can take another photo. At least 60% of the time It does not pick the correct vendor and I have to go in and change it. I also feel it should be more intuitive and remember what categories I have previously used for a vendor so that when it appears again it automatically recalls categories I have used before and allocates accordingly. I like the App, I just feel it could be better than it is.
By Steve
Response from Itemize· Dec 12, 2018
Hi Steve - Terribly sorry to hear about the troubles you have been having the last few weeks - rest assured none of the data is actually gone. You can delete the mobile app and reinstall it, that should clear any cache bugs you are experiencing and allow you to both access your data as well as upload new images. Please contact us at [email protected] for further assistance and, if all works, feel free to update your review. -Ryan
It works, but honestly the whole thing is so poorly designed. I don't even see how to log in through my computer through their home page.
By Valued U.
Response from Itemize· Dec 11, 2018
Hi Yan! Thanks for the review. The web application is under the "Itemize Expense" section of our www.itemize.com website. You can also get to it directly by visiting https://app.itemize.com - bookmark this for future ease. We are getting ready to roll out a website that showcases the products a little easier. We are happy to assist you in anyway to make sure you can find what you are looking for. -Ryan