iTechDeals.comReviews of itechdeals.com

Bought a few things so far, had no issues and saved a few dollars.

I purchased a supposedly refurbished iPad Air from iTechDeals. Instead I received an iPad that still had the previous owner's management software installed. The means that only the previous owner is able to utilize the iPad, and being an iPad Air, it was too light to even use as a door stop. I requested and RMA for the defective device, returned it and asked for a replacement. iTechDeals stated they would do so if any were left in stock. Given that I really wanted an iPad I (stupidly) purchased another iPad thinking that no company could care so little about customer service to ship two different items of the same model with the same defect to the same customer. Unfortunately iTechDeals proved that customer satisfaction is apparently irrelevant to their business model. The second iPad had exactly the same management software installed, from the exact same prior owner. I requested an RMA and returned the second useless iPad. The first iPad return was delivered to iTechDeals on December 3. On December 12 I contacted iTechDeals to ask why I had not yet received a refund. I was informed that the refund had already been issued, and miraculously the refund arrived in my account the same day. The second iPad was received by iTechDeals also on December 12. To date (January 9) I still have not received the refund for the second iPad. Clearly iTechDeals does not take any care over the quality of the goods they sell and don’t consider customers important enough to refund for defective goods in a timely manner.

I purchased a hands free magnetic phone holder for my husband for Christmas. The adhesive on the back of the phone holder would not stick ti his dashboard. I sent an email to the company and was issued a refund after few emails between the company and myself.

Although I got a faulty product from them the support makes up for it! I told them I had a faulty product and without question they sent me out a replacement. They have an amazing site and a amazing team!

I've ordered a few things from iTechDeals, and it's always been a good experience. I ordered an item yesterday, and fired off an email immediately asking about the delivery date. Amy from Customer Service wrote me back right away, was super nice and informative, and assured me the item should be here tomorrow, gave all the shipping info, etc. Sounds boring, but this is the kind of service I crave these days!

Five stars to their customer service! Very understanding and patient. I will shop here again!

Amy was very helpful

This is an update to earlier review. So disappointed. Here's what I learned. Don't give review early, especially when asked, before they have completed their requirements. Don't trust companies that think that having a phone number is bad business. Its also most probably a lie. When they have to call vendors or partners, it isn't coming from a personal cell phone. My package was in NJ, waiting to be shipped with a tracking number for 5 days. Their shipping partner - D H L - posted inaccurate data, updated slowly, there was a more than 2 day period where there were no updates, has yet to respond to three emails and I have three calls in their queue waiting a call back. It's only been 149 hours as of now. Should be any time now. There is a chance something can go wrong with things from any company. You can test their mettle by how they react. There was never an attempt to check with the shipping company. Instead they just give me the shipping info again. They made no attempt to find any way to get me a replacement iPad quickly or at all. If this was me being an jerk, I would understand. I wasn't. I was polite and respectful and have nothing but lost time and aggravation to show for it. Sadly, it's just who they are,.