Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
91 reviews
ItaliaPassSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ItaliaPass is the all-in-one travel package that elevates your Italian travel adventure. Iconic landmarks, cooking classes, authentic Roman dinner, Gondola rides and hop-on/hop-off bus experiences and more, are all included and supported by 24/7 English-speaking customer service agents.
ItaliaPass (italiapass.com) has 91 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 82 reviews with 5 stars · Clear filters
both the experience and the staff were wonderful
By Lee A.
Response from ItaliaPass· Oct 3, 2026
Thank you for taking the time to leave a review - we’re so glad to hear you had a great experience with ItaliaPass!
This is a great value for the money. The rail travel was very comfortable and convenient. The tours that were included were very good. We would highly recommend.
By Marilyn J S.
Response from ItaliaPass· Oct 2, 2026
Thanks for the review and for recommending ItaliaPass!
A great value for the price! Many activities and tours included in the price of the Pass!!
By Timothy T C.
Response from ItaliaPass· Oct 2, 2026
Thanks so much for taking the time to leave a review, and for choosing ItaliaPass!
They really do have great customer service, each time I have emailed with a question, they jump right on it.
By Kevin
Response from ItaliaPass· Oct 7, 2026
Thanks for your 5-star review, we really appreciate your positive feedback!
Your service is exceptional as all queries are responded to so promptly and professionally. Will definitely make use of Italia rail in the future.
By Michael R.
Response from ItaliaPass· Oct 7, 2026
Thanks so much for your enthusiastic review. We're very happy to hear that you will be choosing to book with us for your future rail journeys.
Great customer service, experienced guides and wide variety of activities to choose from.
By Megan
Response from ItaliaPass· Oct 7, 2026
Thanks so much for your positive feedback, we appreciate it!
The pass covered a lot of items that we are interested in and was an overall great experience. The Tour people and staff were excellent & friendly
By PJ
Response from ItaliaPass· Sep 27, 2026
Great to hear - thanks so much for sharing your experience; it’s greatly appreciated!
We used many of the offers that are included in the Italia Pass and had a wonderful trip. We enjoyed the gondola ride in Venice, the $100 off a tour which we used for visiting Amalfi coast, the cooking class and roman dinner was fantastic. It was nice that some of the offers are just receiving the tickets or passes so you can visit it yourself such as the Pantheon, Uffizi Gallery, and Academia Gallery. Others are a tour such as the Colosseum which was very informative. Thank you.
By Michael R.
Response from ItaliaPass· Sep 26, 2026
Sounds like you had a wonderful trip! In reading reviews such as yours it is very gratifying to know ItaliaPass helped make it special. Thanks for your feedback!
