I have been with istorage for a while…
I have been with istorage for a while and Allison in Mason oh is very helpful and friendly I my experience there is great.
By Tracy J.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
509 reviews
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iStorage has redefined the self-storage experience, offering clean, modern facilities and state-of-the-art security to ensure your personal items are safe and secure. iStorage’s contemporary facilities offer a number of exceptional on-site amenities along with great customer service. Our managers and staff go out of their way to serve the needs of our customers, making us one of the best-loved storage providers in the industry.
iStorage (istorage.com) has 509 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
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I have been with istorage for a while and Allison in Mason oh is very helpful and friendly I my experience there is great.
By Tracy J.
Very nice establishment with a friendly staff and a super well maintained facility
By Terrence M.
Clean. Got unit as promised. They should, though, tell you when you reserve online (and I had a couple phone conversations with them, too) to bring your homeowner's insurance declaration page with you. I had a moving truck waiting to put my stuff in the unit (and the guys were doing it just to be nice, after having worked on my house), so if I hadn't been able to access my declarations page from my phone and the insurance website, I would have had to have paid for their insurance.
By Elizabeth
seem a little pricey, however clean and nice. Too many hidden charges also.
By Frank M.
I went into my local I storage to rent a climate control for my business. The gentleman that helped me was very helpful and showed me a few units. The process went very smoothly and the guy that helped even told me he would let me know when a climate control unit with electricity would come available so that I can move my things into that one. My only wish is that they would have some sort of swipe card to open the gates instead of having to put in a code in every time you come in and out of the location. I have told a lot of my family to look into this company next time they need to rent a storage unit
By Lee Nora H.
I looked for area storage priceing in port Charlotte & punta Gorda the I stotage facility located on gasprilla Rd. was the lowest price in the area and has all the features keyed security gate entrance, concrete driveways throughout covered outdoor parking. The tenant the day of checking in was very patience in getting me the correct size unit in showing me multiple units climate controlled vs. non climate controlled to help me make my decision on the correct size I needed. I was also shown multible out door parking spaces that would fit my trailer I also needed to store. The entire process was very friendly and stress-free I would recommend renting indoor or outdoor storage at this location which is located on gasprilla rd.
By Keith
The folks here are very customer service oriented. The facility is clean, well lit and well kept for a good price. I would recommend them.
By Raquel
Clean nice place, very friendly just difficult to get someone on the phone when you call.
By Linda M.