Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
509 reviews
iStorageSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
iStorage has redefined the self-storage experience, offering clean, modern facilities and state-of-the-art security to ensure your personal items are safe and secure. iStorage’s contemporary facilities offer a number of exceptional on-site amenities along with great customer service. Our managers and staff go out of their way to serve the needs of our customers, making us one of the best-loved storage providers in the industry.
iStorage (istorage.com) has 509 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 349 reviews with 5 stars · Clear filters
iStorage really helped me out when I needed to move at last minute. Their first property didn't have the storage unit size I needed but they had another property near me that ended up working out great. Pricing was fair
By Charles F.
The I- Storage in Lamarque, Texas is excellent. I would like to thank Tommy for his GREAT customer service today in resolving a billing issue for me, he went above and beyond!
By Laurie P.
Very clean facility,and the management working there exceeds expectations. Will definitely recommend friends and family
By Shanna D.
We are customers at the Lexington Park, MD IStorage Facility and are extremely pleased with the customer service we receive and the how clean the establishment is with both the buildings and grounds. Shannon is an amazing, friendly and outgoing person that goes above and beyond in ensuring each customer is treated like a person and not jut a number. We highly recommend this facility to anyone looking for a clean facility to store items safely. Shannon cares about her customers and it shows through her professionalism and daily interactions.
By Brian W.
My name is Curtis, and I would like to say to you all, that one of your employees her name is Leslie, She has a wonderful attitude. Her phone etiquette is second to none.Today she helpped me set up my online account, my computer was moving slow and yet she remained calm and helpped me get through it.
By Curtis
Visiting iStorage just to hear their pricing and availability of specific units was a very pleasant experience! I could have visited with Alexis all day! She was incredibly helpful, knowledgeable of her building, resourceful and most important--friendly! AT first, she had no units in the size we needed available. However, within a couple of days she called me to verify that a potential size was now ready and we could come look at it. Her willingness to work with customers and take their needs seriously is a plus. She really went above and beyond to accommodate and assist our family. Thank you, Alexis, in East Montgomery, AL store!
By Stacy C.
I've had a unit at the Parkdale I-Storage in Forest Park OH for 18 months and when I had to downsize to a smaller unit, Keli in the office, made the transition a smooth one and while I worked in my unit, many hours over several days, she would drive by just to check on me while I was there alone. I live out of town and have had to reach out to her on more than one occasion and she's always be super friendly and great to work with.
By Karen Kay B.
When you enter the office on Orange st. Millville NJ right away you are greeted by friendly workers. Leslie and Renee are wonderful people . Friendly and helpful, even ask how your family is not even knowing them, that's a true compassionate worker who cares about their clients and who enjoys their work.
By Tammy M.
