Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
509 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
iStorage has redefined the self-storage experience, offering clean, modern facilities and state-of-the-art security to ensure your personal items are safe and secure. iStorage’s contemporary facilities offer a number of exceptional on-site amenities along with great customer service. Our managers and staff go out of their way to serve the needs of our customers, making us one of the best-loved storage providers in the industry.
iStorage (istorage.com) has 509 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 74 reviews with 1 star · Clear filters
I've had this rental unit for 12 years. Within 6 months of I storage taking ownership, I have seen two rate increases. Rates increased with no additional value to customer. As a matter of fact, with the addition of the rental trucks on site, the facility has become an eye sore for the community.
By KT
Honest experience? Was charged for another month of storage after being told on the phone there was no charge. Manager was very rude and didn't care what I was told. District manager ignored 2 phone calls. Still haven't heard from her. Bottom line is that I storage Washington twp no is a rip off. How do you tell your customer something and then act like it never happened. Will never refer istorage nor will I ever return.
By Joe
