Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
343 reviews
IssuetrakSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!
Issuetrak (issuetrak.com) has 343 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 106 reviews with 4 stars · Clear filters
Issuetrak does a good job at keeping inventory for your devices. It is customizable to your needs and has good reporting tools. Documentation could be a little better, specially around customizable fields and on letting you know how it integrates with your environment. However their custommer service is great and helps you out when you don't understand something.
By Victor M.
Powerfull and selfexplaining tool for daily servicedesk business
By Marc M.
Issuetrak has served our company's needs well. Their support is extremely quick & helpful.
By Brittaney V.
great product with great support!
By Steven G.
Issuetrak has amazing features, easy to use and customize to your own preference. The one change would be having the IT Support be a bit more customer oriented.
By Avi H.
Response from Issuetrak· Jun 19, 2017
Thank you for your review, Avindra; I will make sure to provide your feedback to the support team. One of our primary goals at Issuetrak is to offer our customers the best support possible. We strive to learn and improve and will work to make sure your experiences in the future are nothing less than exemplary.
Overall the system is very beneficial. I would like to discuss issue additional/edit/deletion with someone if possible. Thank you.
By Kerri W.
Response from Issuetrak· Jun 19, 2017
Thank you for the feedback Kerri! I will make sure someone reaches out to you as soon as possible.
Great way to monitor issues and retrieve meaningful data on what your users need. Provides a current dashboard of issues, statuses, and issue types that keep you on the right side of support.
By Nancy C.
Support staff was extremely friendly and willing to listen in detail to my concerns before making informed recommendations.
By Austin S.
