Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
343 reviews
IssuetrakSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!
Issuetrak (issuetrak.com) has 343 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 106 reviews with 4 stars · Clear filters
I am still in training, but my trainer has been absolutely great. Can't wait to start using all of the features for our company, rather than just the basics we are now. It is user-friendly and has many features that are useful for us!
By Jodi C.
Our company had recently upgraded to Issuetrak version 9.9.6. This is not the most current version of their software, but that is due to our company not meeting OS specifications for the newest version. Despite not having the latest version of their software, Issuetrak still supports our current version and has provided assistance for us numerous times. The Issuetrak software is very user friendly and extremely adaptable for numerous applications. We use it to log customer complaints, assign tasks and initiate document changes within our quality system.
By Bob S.
System is reliable but can be a steep learning curve when it comes to personalizing the site. I have found that I have to call or email to find a simple solution. Once I find what needs to be modified, I have no problems.
By Taylor B.
Staff are always very helpful and great with trying to problem solve. Sometimes our needs are so varied it's hard to fit them into the standard IssueTrak software.
By Lara G.
Issuetrak allows us to track incidents and requests very easily from a multitude of users in different business area. It is highly configurable and super easy to use.
By John X.
simple and lot's of ways to customize. My issues are the ability to export "Custom" fields into an excel spreadsheets. Also, "Custom" fields can not be displayed in the emails so all of my employees have to log into the portal to read the other fields.
By Jorge G.
I like Issuetrak. It works for us. We get very good support when we need it but usually it just works and is easy to understand and modify.
By Harry P.
Great software that is easy to use and the technical support is top notch. What prevents me from giving IssueTrak a five star rating is project assignments cannot be setup within the system unless you have hands on knowledge of SQL server.
By Timothy R.
