IssuetrakReviews of issuetrak.com

Support is great. Been waiting for version 10 for a while. Long term client.

Have been happy with IssueTrak, the only issue has been after we installed a second instance of IssueTrak on the same server sometimes emails sent to the system to generate a ticket will get stuck on the server and we have to manually run a job that kicks the email through.

It may not be the most glamorous of all ticketing systems, but it does exactly what we need it to do. It is reliable and we have not had any major issues with the system. If we do experience issues, customer support is always knowledgeable and helpful.

Pros: Very Fast Allows users to easily submit on issues and guides them what to enter Knowledge Base feature is excellent Robust Search capabilities Cons: Would like more robust reporting options Sorting and clickable fields not consistent grid to grid

Get responses to issues quickly. Waiting on some updates so that is only area of improvement is wanting the team to address bug fixes a bit faster.

We're not an IT service co., but we prefer this over others we've tested. The package is intuative, and flexible enough to exceed our needs. There were a few things it couldn't do, but the folks there were honest about it, and offered some alternatives, some of which we are considering.

good product, good service

Issuetrak is a great platform that's very easy to understand, making custom pages isn't always straight forward but definitely isn't the case after you work with one of their members from the support team, they take the time and effort to explain any questions you may have. All of them have always been really patient in providing assistance whenever needed.