isinwheel-USAReviews of isinwheel.com

The folks at isinwheel go above and beyond everytime I need assistance. I bought the v 10 longboard and I have yet to be disappointed. So many neat features. I've ridden a couple different designs. One board had a similar design but cost $2300 and this was both quicker on takeoff and top speed by a few mph. You can't get a better electric board for the price. And the warranty makes the board live up to the high standards

Great customer service I couldn’t express how well that isinwheel helps when you need it. I highly recommend them over any of the competitors and will continue shopping with them in the future.

Isinwheel has the best customer service. They always been helpful to find solutions to my issues. I totally recommend them for your e-scooter purchase. They will assist and help you along the way. Greatly satisfied.

Purchased the E9 Pro for my granddaughter as a Christmas gift. It ran for 10 mins then stopped. After speaking with Customer Service and sending multiple pics and videos back and forth, parts were sent. A bike/scooter shop installed the parts for a small fee. The turn signals still don't work. The company wants to do the picture/video back and forth again. We are so done with the process. MY ADVICE: Pay more and purchase locally!!

The metal on the frame of the scooter literally cracked in half and it made my son fall, scratched up his arm. I have asked for it to be taken care of under their 12 month warranty and all they want to do is give me a 10% coupon to buy a new one, so that i spend more money on a new product instead of honoring their warranty. What kind of a company does this???

I ordered a scooter with an optional seat and a lock from isinwheel.ca totalling $1248.78 CDN on Mar. 24/25, using my Canadian Visa. I canceled the order on Mar. 25/25 after reading reviews concerning the throttle sticking as I'm a senior and didn't want to take the chance. The company responded by offering me a $100 discount which I declined. Then on Mar. 26/25 the company offered a $150 discount which I again declined. After I received notices that the packages were in fact being sent to me, I contacted the company and they stated they would attempt to stop the deliveries. On Mar. 25/25 my Visa was billed $1312.77 because it was billed $891.65 USD currency. The company has steadfastly denied it caused any additional costs and blame my bank for the costs and that I should take it up with them. No where on isinwheel.ca site does it caution Canadians that their purchase will be billed in USD currency for a Canadian purchase. Now for the refund part. The company credited my Visa in the amount of $1264.00 CDN on April 7/25. Today it changed to $1229.36 CDN. So at this point I don't know how much money I'm out for dealing with this company. The company managed to stop the shipment of the scooter but I received the lock and notified the company. They initially responded that they had the lock and that the scooter had been sent. Once I sent them a picture of the package containing the lock and asked how they wanted it returned, they replied they won't take it back and offered me a discount of 50% USD! From the email: "As for the lock, based on our return and refund policy, we typically do not accept returns for accessories. However, I can offer you a 50% refund for the lock, which would be $27.49 USD. Please let me know if this arrangement works for you." After claiming in email after email that the company charged me in CDN currency they make me an offer in USD. Also from another email April 6/25, they admit they charge in USD currency. "I would like to clarify that purchases made on isinwheel.ca are processed through our US payment processor, which may result in charges being made in USD. If you paid with a card that is not in USD, your bank or credit card provider may apply a foreign transaction fee. This fee typically ranges from 1% to 3% of the transaction amount, depending on your bank or card issuer's policy." To top it all off this company tried to intimidate me when I said I would be sharing my experience with other consumers to be aware of their lousy practices, threatening to have their legal department take action. Go right ahead because all it will do is shine a bright light on this company. I would never make a purchase or recommend this company or its products. Buyer beware.

Great scooter. Arrived in a timely manner. Support very responsive to some minor issues.

Hello, I have ordered my first e-bike from Isinwheel, and so far, they have gladly accommodated my requests for discounts and goodwill gestures. This fuels my enthusiasm for using my e-bike when it arrives. Customer service is not instantly available by phone, but they call back within an hour or two, so it is not too bad. Plus, I receive their emails regularly, which is a plus. So far, my experience has been very good. I hope it remains so in the future. Preet from Winnipeg, Canada