isecretshop.comReviews of isecretshop.com

Not a user friendly site at all. It took several hours to sign up. Finally had some potential assignments sent. I cannot navigate to shop page on website, it’s as if 3 different companies are mushed together trying unsuccessfully to be “efficient”. They need a straightforward system, not a maze to navigate just to accept jobs. Now that lve read these bad reviews about non payment l will not accept any jobs and will unsubscribe.

Shop details of logistics and objectives are always clear. Quick reviews of shop and payment on time as per policy. I have been impressed by their flexibility when a situation has arisen.

I am filing a formal complaint regarding ISecretShop (ISS) for permanently banning my account without warning, explanation, or opportunity to appeal, after a dispute with MarketStat, a mystery shopping company that uses the ISS platform. Timeline and Facts: • November 11, 2025: A MarketStat mystery shop I completed onsite was denied after I followed all instructions. MarketStat claimed I contacted the wrong person during the phone portion. I was given no prior notice or opportunity to correct anything. • I have filed a BBB complaint regarding MarketStat for this issue (BBB Complaint Reference #24135734), ongoing since November 11, 2025. I have received no response after 11 days. • After the MarketStat denial, I discovered that my ISS account showed zero available shops across the entire United States, including major cities where shops normally exist. • November 20, 2025: I contacted ISS support. Staff member Andrew required me to ask three separate times before admitting that I had been permanently banned. Another representative, Ivan, defended the company’s actions and then refused to respond further, leaving me without explanation or recourse. • ISS’s official reply stated: “Your profile has been permanently banned from the system. That is the extent of the information we will share with you. You are currently seeing all the shops you are eligible to see, which is zero.” Why This Is Unfair and Harmful: 1. ISS banned my account permanently without notice or explanation, which is extremely punitive and unjust. 2. The ban appears to have been triggered by MarketStat’s unilateral denial, over which I had no control or warning. 3. I completed the assigned work for free, relying on ISS and MarketStat instructions. 4. ISS staff behaved unprofessionally and refused to provide a reasonable explanation or appeal process. 5. I have completed over $10,000 worth of secret shops through ISS, yet ISS appears to protect MarketStat and clients over their evaluators, creating a clear conflict of interest. 6. This action has blocked me from earning income and demonstrates retaliation and unfair business practices. I have over 500 dollars in Jobs in que to be paid from different jobs on ISecretShop site. This is a deliberate personal attack.

Total scam…..said I was scheduled to review a restaurant …went and did what was required and spent almost 100 doing so only to find out when I went to do my review, that the restaurant assignment had been cancelled by them. Never notified me …argued that they emailed me but somehow I got all their other emails …so I was out the money I was supposed to get…I would have never gone and done that if I wasnt getting paid….TOTAL SCAMMERS AND LOSERS….STAY AWAY

Rude and condescending staff. They do not appreciate the work that you do.

I've been with this gig app for a few years now. In the beginning, its a little extreme, but once you start, it gets so much easier. Have patience with the pay, they all pay, Ive never not gotten paid. Their platform is user friendly and always have an email if you have questions while on thd job

Beware of this site. I’m a seasoned mystery shopper and have never had any issues with other platforms. I’ve had to track down very late payments owed to me and had a scheduler not schedule correctly then tried to blame me for “missing” the shop. I will no longer be using this site. Not worth the stress when there are so many better ones out there! (Note: I rated it two stars instead of one because I did have a smooth experience with one of the companies on the site).

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