IrvingoilReviews of irvingoil.com

My primary means of contacting anyone is via e-mail, which I admit is stone-age. When I needed a propane delivery, I emailed Irving on Thanksgiving Day, assuming it would take Irving, like all my other business contacts, a few days to notice They've Got Mail but that wasn't the case. I received a reply that afternoon with a scheduled delivery date ( since accomplished). I'm impressed with Irving. I've seen their delivery trucks out on a Sunday. I'm a single woman living alone so it's important to know who you can depend on.

I am a customer of Irving Oil - Propane Division since 2008. I rent three 420 lb. propane tanks from Irving. Earlier this month I received an invoice from the company for $294.12 for my tank rental for the upcoming year. My previous bill was $132.25. That was a 122 percent increase in one year. I contacted Irving. I was told of their increasing costs, but I was not convinced that it merited a single-year increase of that magnitude. I was easily and expeditiously able to escalate my complaint to the higher echelons in the company. I was always treated very courteously and professionally by every Irving staff member with whom I spoke with on the phone or corresponded with via email about this issue. I received a personal phone call from the Irving Director of Propane Operations, who patiently explained the reasons for the overdue increase from the company perspective. They also made me a very generous customer retention offer, even though I don't use that much propane usually, less than $150.00 per year, unless there is a major power outage. Low volume users, like me, do not enable the companies to make money from the sale of their propane, so they must recoup their actual costs via the propane tank rental fees they charge. I conducted extensive online research into what other propane companies were charging. I was astonished to learn that Irving tank rental pricing was significantly lower than any of their competitors in Cape Breton, NS. I am staying with Irving Oil. I also have had great service from them for years now, and this experience taught me that they DO value their customers, but they also have to run a profitable business. I want to publicly commend all of the staff members of Irving Oil who were involved in handling my complaint. It was a unique experience for me to witness a company that really is devoted the finest customer service. Thank you. If you want the best propane supplier, I highly recommend Irving Oil.