Iron StudiosReviews of ironstudios.com

So you go to the iron studios website you see a sale on and you place your order when your item arrives in the uk iron studios will mark it as a full price statue so you will pay full price import duties not the sale price . Just something to be aware of it's iron studios being lazy and making more of a profit by us in the uk paying full price import duties so that bargain your looking at isn't so much a bargain

​This is not a review of a minor issue; this is a WARNING to all potential buyers. Iron Studios shipped a severely damaged, premium 1/4 scale statue, and then demonstrated a complete failure of customer service by actively ignoring all attempts at communication for over three weeks. ​The Facts (Order #4312 - Deadpool Legacy 1/4 Scale and others): ​This is not an isolated incident; it is a serious failure of quality control across my recent purchases: ​Deadpool Legacy 1/4 Scale (Order #4312): The statue arrived with a major flaw: the base was BROKEN before it was even packaged. The broken chunk was loosely wrapped to conceal the damage, suggesting someone in their packaging department knew it was defective and shipped it anyway. Furthermore, the statue had severe fitting issues (stuck foot pin, loose sword). ​Companion Wolverine 1/4 Scale Statue: This statue also arrived with a defect; one of the claws was loose and falling out right out of the box. ​Weapon X 1/10 Scale Statue: This smaller piece suffered from the same assembly failure with a faulty leg pin that prevented proper mounting. ​The Failure of Customer Service: I emailed Iron Studios about the major defect on September 11th. I sent an urgent follow-up on, and a final notice on. I have received ZERO response to date. ​Because Iron Studios failed to respond, I was forced to spend my own time and effort repairing all three faulty products just to make them displayable. They have shown that they do not care about quality control and, more importantly, they do not care about their customers once the payment has cleared. ​If you are considering buying a high-end collectible, understand that if it arrives damaged (and based on my experience, it likely will), Iron Studios will take your money and disappear. You will be left with a broken product and no support. ​DO NOT RISK YOUR MONEY with this company. Their premium price does not buy you premium quality or even basic customer respect. Spend your money with reputable manufacturers who stand behind their products. BUYER BEWARE.

I had at least 4 pre-orders that I had deposits on directly through the Iron Studios site. When they items came in stock I did NOT receive any emails indicating the items had become in stock - looked in my junk mail and never saw them there either. Of course Iron Studios says they did send notifications, but I have my doubts since nothing was in my junk mail. If they did send, it was never received for all 4 items - what are the odds of that? I would note that their were previous pre-orders that I did receive notifications, so more indications the problem was on their end. I also check my mail settings and they were fine. More like a system issue on their end, as I was receiving all my other emails. They have messed up in at least one other past transaction with me as well unrelated to the above issues, but it shows they have or had technical issues, which seems like a common issue from other reviews I have read. I would never order directly from them ever again. Those deposits I had on those pre-orders - lost and they would not even grant me credit towards other items, so I lost the pre-orders and the deposits. Horrible customer service when it is clearly something wrong going on, on their end! Most of the products themselves I like, as I like the detail and scale and the quality for me as been pretty good - but I will not order directly through them ever again. Honestly as well, their points program was or is not that generous and then there is shipping costs. You are better off ordering through places like BBTS or Entertainment Earth and others. These issues have been approximately within the last 3 years.

Horrible company. Ordered a Jurassic Park figure and after 14 days with no communication at all, I decided to ask for a expected delivery date. Now the item suddenly is unavailable and I would get a refund within 10 business days. 16 days has now passed and no refund yet. What a disgrace - never again!

Great company, great experience.

Customer service responds vaguely and then never again. Ordered a figure in Feb. Says on its way as of July 16 but they refuse to send me a copy of the tracking information. I have been robbed.

Update to this:they finally reached out and refunded the shipping cost but it wasn't the most smooth process. I hope they clean up their mess and rebuild the customer success team and customers confidence in them. Extremely frustrated with the current state and the staff of the company. It used to be great and had great experience in the past. The support staff used to instantly resolve issues and take care of the customers. Recent orders have been delayed to begin with. The last one was just a nail in the coffin where my order was shipped to a wrong address and then on multiple attempts to reach the team, it was unsuccessful. Finally I did end up receiving the order but had to pay taxes twice. The best they did after 2 months of reporting the issue was offer me 15% off,,, never ordering from them, they can keep the 15% and enjoy it,

This is the worst company I have dealt with. I ordered an item in at the end of November for a Christmas gift . When wrapping before Christmas , I noticed it was not the right item . I emailed costumer service and they replied they would look into it. A month later, no follow up so I emailed again. The response was I received the correct item. Then the same day I received another email stating I indeed had the wrong item. They asked me to send the item back and that they would send the correct one . If I send the the item back, I will probably never hear from them again . Do not spend your money here. Bad costumer service.