DID NOT PRINT AS ASKED
I sent a copy of want I wanted and my namer is really small and my email isn't on the where it should have been
By Diane R.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
729 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Promotional Products, Swag, Corporate Gifts, On Demand Online Company Stores
iPromo (ipromo.com) has 729 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 7 reviews with 3 stars · Clear filters
I sent a copy of want I wanted and my namer is really small and my email isn't on the where it should have been
By Diane R.
Overall a good service -- but -- they have some internal communication challenges and hand-offs between people sometimes result in unintended consequences, eg just because I verbally requested white flash drives does not mean they turned out that way...and...if I had not been careful, they would have been the wrong drives! Be careful to review the final order sheet 100% and then again and make sure you understand what you are buying -- every detail -- do NOT assume that conversations (email or verbal) make it to the final order. They will absolve themselves of any/all responsibility once you give the OK on the order sheet -- whether or not the order sheet reflects what you asked for.
By Rick S.
while the product is innovative, and the logo imprinting of the usual high quality I have received from you in the past, the product this time is of a lesser level of quality and I have already experienced some failure in the products opened so far.
By Richard
Everything was going great, the rep was being good about communicating with us about the project until the product came in the mail. A crucial print we wanted on the project was not on any of the product. Then when we talked to the rep he blamed the missing print on production department then hasn't got back with us since. Disappointed at the way he handled it towards the end but production time and shipping time was impressive.
By Shereen
Response from iPromo· Apr 7, 2014
Hi Shereen, I have notified Eric, our sales manager. He is looking into this and will be in touch with you shortly. I apologize for the error and for the fall off of our communication. Neither should have happened. Thank you for bringing this to our attention. We will work to make the best of this situation for you. Sincerely, Steve
Great timing, but quality was poor.
By Monica
Response from iPromo· Mar 6, 2014
Hey Monica, I'm glad we were able to deliver your rush order on time, but we expect to provide a great quality product, regardless of rush order timeframes. We're sorry that the quality did not meet expectations. Please give us a call to discuss where our quality was lacking and how we can make it right. 847-581-6501 and ask for Adam. -- iPromo Customer Service
Header basically says it all. Guessing it was bad chips on those drives - data wasn't fully loaded and when I tried to reformat and reload the chips broke totally
By Brian C.
Response from iPromo· Jan 31, 2014
Hi Brian, Very sorry for the inconvenience. Please give your sales representative a call and we'll be happy to get replacements out to you immediately. -iPromo Custom Service
My ship date was misleading and I got a real cold email response when I asked about it.
By Bill
Response from iPromo· Dec 20, 2013
Our goal is for our customers to have an exceptional experience. Clearly, our communication was not up to our own standards, and we apologize. We value your business and would love to learn more about your experience to resolve any issues and prevent it from occurring in the future. Please give us a call 847-581-6501 and ask for Adam. iPromo Customer Service