Ionization LabsReviews of ionizationlabs.com

Response from Ionization Labs· Feb 24, 2023

Hello Joele, We apologize for not delivering your results in the expected timeframe. Please note that we received your TDA Official Sample on 2/16/23. We did reach out on 2/16/23 at 10:58am letting you know we were missing payment and our internal Chain of Custody, and that once we received both of those items we will be able to process your sample. We received the payment on 2/16/23 at 11:01am but still did not receive our internal Chain of Custody. We resent the confirmation email multiple times about completing the internal Chain of custody. We received our internal Chain of Custody 2/24/23 at 9:20 am. Unfortunately we cannot run any samples (TDA Official or unofficial sample) without the internal chain of custody which can delay the results until we receive that paperwork. We have offered to expedite these results, as well as reach out to you once those results are ready. Best, Ionization Labs CTS Team

Response from Ionization Labs· May 12, 2022

Hello, Thank you for your review as we appreciate honest feedback. We apologize that you feel this way and are happy to resolve your issues if you may provide additional detail to your concern. Our goal is to be transparent with our clients so they can trust the results they receive from our laboratory. If you believe your results are incorrect, we can provide you with the data and evidence we used to quantify your results. We wrote a post explaining resolution of THC isomers. The post provides some information about Ionization Labs separation of D8-THC and D9-THC. You can access and read about it here - https://www.ionizationlabs.com/blogs/community-education/chromatography-101-resolution-of-delta-8-and-delta-9-thc. If you have particular concerns regarding your test results, please send an email to [email protected] so we may provide you the information you need in regards to your test. Thank you, Ionization Labs CTS Team

Response from Ionization Labs· Jan 21, 2022

We are sorry you didn't have a good experience using our laboratory for testing your "d8-THC" products. We have created a corrective and preventative action plan for addressing the issues you have raised. Thank you for your feedback and please reach out if you would like to discuss in more detail. We attempted to be open and transparent in the results of the tests we performed. We met and discussed in detail how we arrived at the conclusions for our test. We even put together a raw data packet for you to take with you to review at your leisure or in consultation with other scientists. We are more than happy to review these materials with you again. We identified the presence of a number of unknown reaction side products in your samples. We discussed the possibility that these synthetic reaction side products could potentially be interfering with the quantitation of known natural cannabinoids. We discussed this in detail over video chat with you and your vendor. We offered to screen your sample against additional reference materials not included in our standard testing protocol to help identify potential interfering species at no additional cost to you, in the spirit of protecting the consumer from potentially harmful unknown impurities. We are sorry you took this as an attempt to infringe on your intellectual property. We do understand your frustration in being informed that there were many unidentified and unnatural impurities contained in your consumer product goods destined for human consumption. It was concerning to us that you were not as upset about the purity of your product as you were with our lab for pointing this out. With regards to the standards used for quantitation, the analytical reference materials we used were sourced from Cerilliant Corporation and they were manufactured to the requirements outlined by ISO 17034 as is required for compliance and traceability purposes under our laboratory's ISO 17025 accreditation.