ionbottles.comReviews of ionbottles.com

Service not responsive. I contacted them about the device leaking after only having it for five days. They have not responded nor have they refunded or better yet replaced the item.

If I could give this company zero stars I would. After 30 days of daily use, my bottle started to malfunction where the hydrogen blue light would come on by itself. Then the bottle leaked when I filled it. I have had several back and forth communications with "customer service" and they want me to video the bottle leaking. ???? BEFORE THEY WILL CONSIDER REPLACING IT. It's still under warranty! I wish I'd read the reviews here before I purchased this bottle. I also don't think it's releasing or producing as much hydrogen as it was initially. I am STILL dealing with customer service and getting nowhere. DO NOT BUY FROM ION BOTTLES.

First let me say that living in Hawai'i is both a blessing and a curse (when it comes to shipping) at times. I was charged $25 in shipping (I should've bought through Amazon). It took awhile to ship IMO. Once it did ship per the email IonBottles sent me, apparently 5 days passed before Ion actually delivered my package to USPS. Almost one month goes by and even to Hawai'i that's far tooooo long let alone when I paid $25 for shipping. I reached out asking for an update and was told it's coming within the preset time promised. What was that promised time I asked? I sought a refund or in fairness, a refund of the cost over what it actually cost them to ship it to me in Hawai'i as I know without a doubt, this company did NOT pay $25 to ship this 1 travel bottle to me. I was told in response that they do not make a profit off shipping (which means they paid $25 themselves which I highly doubt and would love to see their USPS shipping statement). USPS tracking showed me only "arriving late" and it basically went MIA for several weeks. This happens, I know USPS is overworked and understaffed. Everyone is. However, here is my issue: when I pay $25 for shipping for one small bottle, I expect that cost (if it truly is only cost and no profit) that bottle should have arrived within 3-5 business days at the latest. I can get fresh crab from the East Coast within 36 hours! Well my friends, almost 1 month later the bottle finally arrives and talk about lame (weak sauce as we say here). The bottle was in a small cardboard box and then in a lame plastic bag that was not protected, even amazon protects glass better. It was packaged like an Etsy purchase from someone working from home (more power to them) but not from a larger company charging the consumer $25. Ion refused to refund the shipping and once we save how it was packaged for shipping my husband and I cracked up laughing that all of that allegedly cost Ion $25. I call BS and I can be a sucker of a customer paying higher shipping costs to Hawai'i but as an attorney, I'm not that dumb. 'A'ole Ion you got me but that will never happen again. For those of you lucky enough to live in the contiguous 48 state (mainland) enjoy and appreciate your lack of shipping woes. For me and anyone in Hawai'i (we are Big Island) that is consider shipping directly from Ion, don't do you... pilau shipping costs for what you get and I know Ion made a profit of my $25. Some shame IMO. Aloha! I told my husband you better enjoy that fancy water cause even though I intended to buy myself one too... not now and not from them.

This has been a horrible experience they are using cheap product and putting their name on them and calling them their own and lying when confronted about it. It’s a shame and worse off people actually work for them and carry their faulty claims and stand behind it…. Don’t get fooled from this so called brand of knockoff garbage.

Rust particles started appearing at the bottom of the bottle. You can see under the membrane there is rust inside near the screws that hold the seal at the base to make the membrane waterproof. I reached out to the company via their texting service and have yet to receive any response. I have operated the bottle according to manufacturer guidelines and relieved pressure after each use.

Horrible customer service. It worked for a couple months, tried 2-3 weeks to contact them regarding the warranty and they haven't answered once. Use a different company

My bottle leaks out of the top and for some reason one night my bottle was leaking from the charging slot

Your service was terrible. Ordered for Christmas,weeks in advance,did not come until after Christmas.So I then had to pay shipping to forward the gift. Spoke with him last week,it has stopped working. Said he will reach out to your company. I wish him luck. I personally will never buy another 100.00 dollar water bottle from you again.