Invoice HomeReviews of invoicehome.com

600 Congress Ave, Austin, Texas

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The Fair Hearing score

4.4/ 5

Great

206 reviews

Invoice Home4.4Great

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About Invoice Home

Invoice Home is an easy-to-use invoicing platform designed for freelancers, self-employed professionals, entrepreneurs, and micro and small businesses that want a fast, simple way to create professional invoices.Users can choose from 100+ professionally designed invoice templates and customize them with their own logo, business details, and more. In addition to invoices, Invoice Home makes it easy to create estimates, quotes, receipts, purchase orders, and other business documents without the complexity of traditional accounting software.Invoice Home is available online and through mobile apps, making it easy to create, manage, and send invoices from anywhere. Features include recurring billing, online payment options, automatic backups, and tools designed to make everyday invoicing simple and efficient.Trusted by millions of users worldwide, Invoice Home is especially suited to individuals and small businesses that want professional, customizable invoicing without needing a full accounting platform.

Invoice Home (invoicehome.com) has 206 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.

Also known as: invoicehome.com
Website: invoicehome.com
Category: Internet & Software
Location: Austin, Texas
Listed on The Fair Hearing: 2026

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Dec 28, 2022

Poor customer service

The invoicing product is fine; I don't have an issue with that. However, after I downgraded my service level to the free version last month (since I only use it sparingly for a very small side business), a few weeks later I noticed another charge on my credit card for the monthly (paid) service. So, I asked Customer Service to reverse the charge, as I was sure that I had downgraded several weeks prior. They said there was no record of my request to downgrade the service and refused to reverse the charge. I don't have "proof" that I downgraded the service earlier, so what could I say? But I do remember doing it. So, it's just frustrating that they didn't value me as a customer and honor my request (after using the paid service for 18 months over the past 3 years). Not the end of the world, but in my opinion poor customer service, especially since I had been a paying customer for quite a long time previously. I've decided to look elsewhere for an invoicing solution.

By S. H.

Response from Invoice Home· Dec 28, 2022

Hi S. Hendsbee, thank you for writing us a review and giving constructive feedback. We really pride ourselves in our customer service so we apologize your experience didn't match your expectations. Per our Terms, "the charges are a monthly, automated deduction until the time the customer decides to downgrade themselves or asks us here at Customer Service to downgrade for them". It also states that "all fees and charges are nonrefundable and there are no refunds or credits for any partially used Paid Services (including partially used subscription periods)". If you indeed downgraded your account yourself, you would have received a downgrade confirmation email from our system. As mentioned, we do not have any record of you writing to our customer support and requesting to cancel. On top of that, the account was actively used within the last few weeks. If there is anything else we can do for you, please write to us at [email protected].