Invigor MedicalReviews of invigormedical.com

Response from Invigor Medical· Jan 17, 2023

Hello DAR, Thank you for the great five star review of our service! We are happy to hear that you're a happy customer after working with Karri to remedy the problem causing frustration. Please come again.

Response from Invigor Medical· Jan 17, 2023

Hi Terrence, Thank you for the excellent review of our customer service! We look forward to working with you again.

Response from Invigor Medical· Jan 17, 2023

Hi Daniel, We are glad you found the process quick and easy. Thank you for the five star review! Please visit us again.

Response from Invigor Medical· Jan 17, 2023

Hi Sam, Thank you very much for the 5-star review! Please come again.

Response from Invigor Medical· Jan 17, 2023

Hi ER, Thank you for your feedback. We understand your dissatisfaction with the decision of the doctor in regards to the service that was requested. It is upon the discretion of the doctor to approve a prescription based on the information provided on the medical health form (MHF). Our number one priority is the health and well-being of our patients. If there is some additional information you felt wasn't considered that was not on your intake form, then please reach out to our treatment specialist so it can be reflected on your MHF. Our phone number is (888) 966-4854 Monday - Friday, 7 AM - 5 PM. We look forward to speaking with you soon.

Response from Invigor Medical· Jan 13, 2023

Hello Michelle, Thank you for your feedback. We have attempted to contact you regarding your order. Someone will be calling you now. Please answer our calls. Our phone number is (888) 966-4854 Monday - Friday, 7 AM - 5 PM PST. We appreciate you taking the time to leave a review of your experience and look forward to servicing you soon.

Response from Invigor Medical· Jan 13, 2023

Hello Shalynn, We apologize for your experience. We know how important it is to get medication when it is expected, and how disappointing it can be when it doesn't arrive as expected. We have recently started prescribing the medication you requested, and since it is a new process, mistakes can happen. In this instance, that is what happened. We hope you will accept our apology, and allow for us to make this up to you. Someone from our office will be reaching out to you. If you need to reach us, then please call us. Our phone number is (888) 966-4854 Monday - Friday, 7 AM - 5 PM.

Response from Invigor Medical· Jan 13, 2023

Hello Alex, Thank you for providing your feedback on your experience. We have reviewed the notes on your order and it looks like you requested an update from the Nurse Practitioner and not from our support team initially. Our Nurse Practitioner did contact our support team on your behalf requesting you receive an update. We provided you with an update on January 11th, stating that your prescription had been sent to the pharmacy and at that time there wasn't any tracking available but we would send tracking as soon as it became available. Tracking was made available to us on January 12th, shortly after you left this review, and you were sent the tracking number for your package. We apologize for the pharmacy's timeframe for fulfilling your prescription, but our customer service was swift in providing updates and reached out to you promptly once we had the tracking information. Please contact us directly at (888) 966-4854 whenever you have a question regarding your order. We take pride in providing the very best customer service in the industry, and hope you will reconsider your review of our customer service score rating only two stars in this instance, as we instruct our patients that orders can take up to two weeks for fulfillment from the time they are approved by a practitioner and billed, which it has been nine days since your order was approved. We look forward to working with you in the future and our expectation is the pharmacy fulfillment time will be much better as they should be caught up from the holidays and their being closed.