Inventory Planner by SageReviews of inventory-planner.com

Sage promised us they could do all sorts of things for our company but Months in we have nothing to show for our investment. The employees menat to onboard us kept switching and were poorly trained so they had no idea what sage can do, training took months and 6 months later we still have no idea how to use their system. They or course won't agree to refund or extend our contract for the months of incompetency on their end. Which is fine since we likely would not want to renew. Nothing works, no clarity. Assuming many of the 5 star reviews are fake.

I've been a customer since April 2000. No longer. They constantly raise the price of the software from when I first joined and I'm constantly having to reach out to support (which can take quite a while to get in contact with by they way). The support staff is operating on varying levels of knowledge and speed, but that's besides the point. The software hasn't been working since MAY 15th. That is 6 weeks ago. I reached out for a resolution and had to jump through a bunch of red tape. Two weeks ago I was told they FINALLY got some magic kind developer that apparently has a load of gate keepers and it's still not fixed. It doesn't sync correctly with Amazon. Your inventory levels are never correct. After Amazon receives a shipment IP says they variants are out of stock until Amazon checks them into their next warehouses. So when I go to make another order with my supplier I have to go one by one into Amazon to verify the stock. On top of that, they're showing WAY more stock than is available on other items. So for an owner who orders once or twice a month, and has a 30-40 window to receive the items into Amazon after ordering, needless to stay I'm constantly out of stock and am getting hit with low-inventory fees from Amazon. There are better products like Sellerboard available who will do what IP does and WAY moroe for 1/3 of the price. Avoid!

We’ve been with Inventory Planner since before Sage acquired them—back when the platform was lean, reliable, and backed by great customer support. After the acquisition, our subscription cost was increased threefold. In early 2025, after renewing our annual subscription, we transitioned to a 3PL that Inventory Planner had no integration with. Despite reaching out promptly to explain the situation and explore solutions, support offered nothing viable. As a result, we could no longer use the software. We requested a refund for the remainder of the contract, but they refused. We’re now stuck having paid for eight months of a product we can’t use. Support acknowledged the issue but hid behind policy instead of making any good-faith effort to help. If your business values fairness, transparency, and customer service, we strongly recommend looking elsewhere.

We have been unable to use the tool for item forecasting, open-to-buy, or order generation for below reasons. We reached out to the team several times with questions/issues and was referred to other members or forwarded lengthy self-training materials instead of answers to simple questions. The Team also attended the IP Product Roadmap meeting and did not see solutions to these issues. Unable to generate accurate forecasts that take into account lifecycle and seasonality of our product. When set to last sales, which was originally recommended by the IP team, it did not account for Swim drop off in fall/winter and dramatically over forecasted sales and reorders. The other two methods have not produced better results. Forecasting at category level continues to be overridden in the system. Unable to plan Net vs Gross sales, return rate, or discount rate Cannot see critical metrics by week/month to create manual plans such as % to LY, build, discount rate, AUR, AIR. No visibility to how it's generating the forecast and need for proper validation. Unable to group or view by key attributes such as hit cut, bra top, etc. or export a list of skus and each attribute column (length, cup, size, etc.) POs and receiving are not integrated with IP and currently our ops team is manually entering POs into multiple systems to keep it updated, which causes no real time visibility to total available inventory as we place orders. The interface is generally inefficient and difficult to navigate. Simple updates create a lag when attempting to save changes. This tool does not give us the information we need to run the business or make good decisions. I have emails from their team saying these options are not available. Their team continually says they are there for us with additional training. What good does training do if the functions needed to conduct stellar business practices do not exist? Our CEO requested multiple times to cancel our subscription, and we were repeatedly denied.

This ended up being too much work for my team to manage and customer support wasn’t great. No longer using it and they won’t let us out of our year contract. Huge regret

It is with a heavy heart that I am giving Inventory Planner a 1-star review. We have been using Inventory Planner for over 4 years now and in that time we enjoyed all of the great features it had to offer. There is a lot of data to play with, and we finally set it up just the way we wanted. Unfortunately, when our team inquired about negotiating a yearly contract (as opposed to the monthly payments we had set up through Shopify), we were shocked to be hit with a proposal over twice the price of our current subscription. As a loyal customer, this was the last thing we expected. Once we realised we had been caught in a trap, it was too late. We discovered other reviews from customers that had experienced the same thing. If only we had seen these sooner. If you are a new customer, and you are agree to the new pricing model, there shouldn't be any issues. But if you are a current customer and looking to review your pricing, please take note of what happened to us and avoid it at all costs!

I left a one star review back in May about the onboarding experience being terrible. That triggered an initial response where they threw some more resource at it, giving us some hope. But 6 months later we are still not using the tool and everyone has lost interest in getting us working. They have outsourced the integration to an incompetent third party so have no control or knowledge of what is going on. They should never have promised us they could make it work.

The only way to cancel your subscription is to contact support. They will then ask you to answer a list of detailed questions before proceeding with your cancellation request. We continued to be charged even after requesting the cancellation of our account. Very disappointing for an online business.