Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
22 reviews
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Introducelm (introducelm.com) has 22 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
22 approved reviews, newest moderated first
I made a purchase over a month ago, they keep saying it was sent and the tracking stopped on 8/25/2024, they claim is coming and the shipper has not update the tracking but its been over 10 days and nothing, I contacted pay pal and they said the same thing, I won't lose my money I will contact my bank and escalate this I work hard for my money to get scammed likd this.
By Daniela D.
I haven't gotten my shirts yet, but I'm hoping for the best.
By Chas.
Should have looked at the reviews before I purchased. It didn't even arrive and they are claiming otherwise. Lesson learned. A typical drop shipping company making money on scams. They actaully asked me for more money for them to ship it again. Fool me once, shame on you; fool me twice, shame on me. I'll wait for my reimbursement. Notify credit card companies and paysites about companies like this.
By Paul V.
I should have checked this site before I ordered. Definitely not as advertised. I have written many texts to customer care and get a bot response only. Cannot get information on how to return and get a refund. Very frustrating!! Would not recommend this company to anyone.
By Karen M.
They sell products made in polyester and it is written made in cotton. I was hoping I can juggle with fire in a cotton dress. If I had trusted them without checking on the product, I COULD HAVE BURN !!!! And they refuse to assume and refund me. Don’t buy to these big liars !!!
By Lorène H.
If I could leave a zero I would! Said made in the US and them started shipping from China. Took weeks to get here and was damaged. Ironed burned holes and melted. Have submitted my photos to paypal.
By Amy T.
NEVER NEVER buy from this site!! The Products were absolute TRASH cheap & nasty such a terrible quality beyond CRAPPY ...when I complained was told KEEP & we will partially refund ..opened a PayPal Resolution & still have NOT seen ANY REFUND at all & left with RUBBISH .. BE WARNED THE PRODUCTS ARE DREADFUL & CUSTOMER SERVICE HORRIFIC they will NOT REFUND nor offer RESOLUTION!!!
By Mugs
Introducelm falsely advertises their return policy. I ordered Pickleball leggings. The fabric was terrible. The sizing was wrong. I submitted a request to the customer service team to return the leggings and three times they told me it would be too expensive for me to return them and they would offer me a $5 credit. After a few email exchanges, in which I told them they had falsely advertised their return policy, they stopped communicating with me. I have the Pickleball leggings and no refund!
By Ecf
