Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
41 reviews
IntershellseafoodSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Intershell Seafood, we believe great meals start with the freshest ingredients. Sourcing premium seafood directly from local fisheries, we prepare and package every order with extreme care so it arrives fresh and full of flavor. Our team is passionate about great food, sustainable fishing, and providing top-tier service to our customers nationwide. We are committed to ensuring every delivery arrives fresh, fast, and ready to enjoy. Share your experience with us—your reviews help us continuously improve and serve you better!
Intershellseafood (intershellseafood.com) has 41 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
41 approved reviews, newest moderated first
I believe this company is one of the few, that ACTUALLY avoid the STPP loophole
By Mary
Response from Intershellseafood· Sep 15, 2026
We truly appreciate you recognising the care we put into the quality of our seafood, Mary. It means a lot to know that the way we handle and source our products stands out to you. Thank you for your trust and support!
I order in the pass an everything was good. I wrote about my last 4pounds of clams which was terrible. A the reply I received was I hope your next order is better. There was nothing about what they could do to fix it the problem. 9-21-26 I am replying to your update you sent me on 9-17-26. My name is not Mary and I never placed an order for Mackerel and sent pictures. I still stand by what I said this was the worst 4 pounds of clams sent to me. The order number was 8081. For your review
By Myrel W.
Response from Intershellseafood· Sep 17, 2026
Myrel, we reviewed your order, and we’re sorry for the inconvenience. We can confirm that you did receive 4 lbs of whole belly clams with this order. However, we were unable to find any correspondence where the issue was brought to our attention for review. If you contacted us about this, please send the correspondence to [email protected] so we can look into it further. If you submitted a claim, please also share the claim ID with us. We’d be happy to review this and work with you to address the issue.
Fabulous place never any problems.. 5 ⭐️⭐️⭐️⭐️⭐️
By Carol F.
Response from Intershellseafood· Sep 15, 2026
It’s wonderful to hear you’ve had such consistently positive experiences with us, Carol! We truly appreciate your trust and support, and we look forward to serving you again.
My order of large size frozen whole belly clams was delivered on time and very well packed. The most surprising thing was how fresh and briny they were after thawing. Seemed like they were harvested and shucked that day! I couldn't be happier!
By tbyahoo.com
Response from Intershellseafood· Sep 15, 2026
Hearing that the Whole Belly Clams arrived on time, were packed so well, and still had that fresh, briny flavour after thawing makes us incredibly happy! We’re so glad they exceeded your expectations and truly appreciate your support.
Clams fresh, good size with large bellies. delivered promptly. Haddock fresh Price not bad.
By Renee J.
Response from Intershellseafood· Sep 15, 2026
Thank you so much, Renee! We’re delighted to hear you enjoyed the fresh clams and haddock, and that everything arrived promptly. We truly appreciate your support and look forward to serving you again!
The quality of the frozen food items I received was not acceptable and the company would not give me a refund or replace the order at no charge.
By William T.
Response from Intershellseafood· Sep 17, 2026
William, our records show the order remained in frozen storage until fulfilment, was packed with the appropriate refrigerants, and was delivered the morning after FedEx received it. The concern was submitted nine days after delivery, so we were unable to verify the condition of the seafood at the time of arrival or determine when the reported change in condition occurred. For this reason, the order did not qualify for a refund or replacement under our claims process. We appreciate you sharing your concerns, and your feedback regarding the packaging and refrigerants has been passed along to our team for review.
Quality. The seafood is fresh, and the highest quality that you can eat. That is the most important thing and they do it well.
By Peter S.
Response from Intershellseafood· Sep 15, 2026
Thank you so much for your kind words, Peter! We’re delighted to hear you’ve been enjoying the freshness and quality of our seafood. That’s exactly what we strive for, and we truly appreciate your support!
I live on the west coast and have ordered from Intershell one other time without any issues. However, my last order was placed about a week before labor day for delivery on the the Friday before the long weekend. Little Neck Clams were main course for a holiday cookout. My order has been stuck in the "Preparing your order" status ever since. I sent emails and have left a couple voicemails over the last week with zero reply from Intershell. I have since cancelled the order. Customer service appears to be non-existent with Intershell Seafoods. Too bad because I did enjoy the first purchase I made.
By JMH
Response from Intershellseafood· Sep 17, 2026
John, we understand how frustrating it was to have your holiday cookout planned around the Little Neck Clams and not receive the communication you expected. Our records show that the order was ultimately cancelled through the self-service order system before it was shipped. We also recognise that your messages were not handled as promptly as they should have been, and we’re taking that feedback seriously as we continue improving our customer support process. We’re glad your first experience with Intershell was a positive one, and we appreciate the opportunity you gave us. We hope to have the chance to provide you with the level of service you experienced on your first order in the future.
