Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
124 reviews
Intercontinental Capital GroupSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ICG Makes Home Loans EasyIntercontinental Capital Group is a New York based mortgage company, with branches across the United States.Intercontinental Capital Group was founded and is ran with the belief that home financing can and should be a simple and straightforward process.Intercontinental Capital Group pairs every applicant with a mortgage specialist who is licensed to do business in the client's state, providing a focus that allows our loan experts to educate our clients on the housing market in their specific area.In addition to the personal service of a licensed loan expert Intercontinental Capital Group also utilizes the latest technological advancements to allow clients to move through the loan process at their own pace. Every loan applicant has the ability to log into an Electronic Loan Center to monitor the progress of their application, receive and sign electronic disclosures, and upload requested documentation.With thousands of happy clients nationwide, Intercontinental Capital Group is your go-to home finance and refinance center. NMLS # 60134
Intercontinental Capital Group (intercontinentalcapital.com) has 124 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 114 reviews with 5 stars · Clear filters
Natalie is the best loan officer you could deal with. She is extremely knowledgeable, she is there with you every step of the way and helps you with all your questions.
By G M.
Response from Intercontinental Capital Group· Dec 16, 2021
Thank you for your kind remarks. We continue to strive to provide a positive experience for our clients and look forward to doing the same for your family and friends.
Excellent personal assistance and provided really fast help with any question any time, very professional. thanks
By Ernesto A G.
Response from Intercontinental Capital Group· Nov 24, 2021
Thank you so much for your feedback. Our entire team works diligently to provide a positive customer experience, and it's nice to hear that their hard work is recognized.
Natalie recently helped us with a refinance and we couldn't be happier with the assistance that she provided throughout the whole process. Not only did we get a fantastic deal, but with so many complex aspects of the process, she helped us understand everything that was going on.
By Phil H.
Response from Intercontinental Capital Group· Nov 17, 2021
Hello Phil, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to work with you again for your future home loan needs.
Natalie, Was a true pleasure to work with... She gets 5 stars !!!
By David R.
Response from Intercontinental Capital Group· Nov 17, 2021
Thank you so much for the great review!
The entire process was very easy, it was great to work with Luke and others. They were available all time and provided efficient service.
By Karar
Response from Intercontinental Capital Group· Nov 5, 2021
We appreciate the review. Thanks for taking the time.
Luke Hetrick was my loan Officer for my refinance. He was available to me Day or night. He actually gave me his personal cell phone number to call or text him any time. Even Sundays.
By Keith Y.
Response from Intercontinental Capital Group· Nov 5, 2021
Keith, we’re so happy to hear you had a good experience. Hope you have an amazing day!
Luke Hetrick was very helpful with my refinance. He was quick to respond in answering all my questions. I was extremely happy with the refinance options that Luke provided to me. I have already recommended Luke to all my friends and contacts. Thanks
By Sasha C.
Response from Intercontinental Capital Group· Nov 8, 2021
We are so happy to see Luke's hard work being recognized! Thank you so much for your comments.
Luke Hetrick made the experience very good referencing and I would recommend him to friends and family very honest and cool guy
By Cody G.
Response from Intercontinental Capital Group· Nov 8, 2021
Our entire team pride themselves on being accessible and helping clients through every step of the mortgage process. We are so happy to hear your transaction was so easy. Thank you so much for your comments!
