Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
124 reviews
Intercontinental Capital GroupSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ICG Makes Home Loans EasyIntercontinental Capital Group is a New York based mortgage company, with branches across the United States.Intercontinental Capital Group was founded and is ran with the belief that home financing can and should be a simple and straightforward process.Intercontinental Capital Group pairs every applicant with a mortgage specialist who is licensed to do business in the client's state, providing a focus that allows our loan experts to educate our clients on the housing market in their specific area.In addition to the personal service of a licensed loan expert Intercontinental Capital Group also utilizes the latest technological advancements to allow clients to move through the loan process at their own pace. Every loan applicant has the ability to log into an Electronic Loan Center to monitor the progress of their application, receive and sign electronic disclosures, and upload requested documentation.With thousands of happy clients nationwide, Intercontinental Capital Group is your go-to home finance and refinance center. NMLS # 60134
Intercontinental Capital Group (intercontinentalcapital.com) has 124 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
124 approved reviews, newest moderated first
Had a consultation with an employee who made a crass joke and said he lied to the company to get a free vacation by saying he had COVID. Not impressed and did not move forward, we went with another company.
By Jane S.
HIGHLY UNORGANIZED COMPANY. I HAD OVER 8 DIFFERENT LOAN PROCESSORS WORKING ON ONE FILE & THEY ALWAYS LOSE YOUR DOCUMENTS OR PERSONAL INFO. NOT SURE HOW THEY ARE IN BUSINESS.
By Bronny J.
Joey P was great! Always available to answer my questions and provided an awesome option for us!
By Whitney V.
I appreciate this company and Joey Philyaw, our loan officer (in particular), so much and my husband and I received excellent service. This collective interaction was the first time we have ever refinanced anything and it was something I absolutely was dreading. The communication between all the parties went so smoothly and the process was very streamlined. I can confidently say that if/when we have to do this again I will be contacting Joey/use this company and not dread it all.
By Marie T.
Highly recommend Matthew McCallan. Very professional, knowledgeable, and would go out of his way to be available to answer my questions any time of the day or evening.
By Travis
I worked with Joshua Heffernan from beginning to end of my refinance process. He is very knowledgeable, patient and understanding. He is a good listener and answered all my questions. He was always responding to me in a quick and efficient manner. I would refer him to all my friends and family. If you are looking to buy a home or refinance Josua is your guy.
By irene J.
I have been having the pleasure of working with Natalie on getting rid of my mortgage insurance and refinancing. She has worked late nights when I can actually talk, checked in with me on updates of the process, and answered countless questions. Would recommend her to anyone!
By Lauralee R.
Joey is awesome! My wife and I had reached out to a few lenders with not much luck. Joey was able to explain everything so that we understood all the details of our new loan. He was always available to answer questions and gave multiple updates during the whole process. He made refinancing extremely easy and really helped us improve our situation.Will recommend him to everyone I know.
By Ryan
