Saturday, November 7, 2026 · Customer reviews of US businesses
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524 reviews
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Fin is the Customer Agent company delivering customer experiences across support, sales, and commerce. More than 30,000 companies use Fin products. Fin resolves over 2 million conversations weekly and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, the company evolved its product, infrastructure, and team around AI-powered customer communication. Fin is a privately held software company with more than 1,400 employees across six global offices.
Fin (intercom.io) has 524 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 231 reviews with 5 stars · Clear filters
Intercom gives us so much user insight and opportunity to test and trial new features and products with our clients
By Georgia M.
Response from Fin· Aug 19, 2022
Hi Georgia - thanks for taking the time to leave Intercom a review and letting us know what you like! Thanks, Eabha
Great and easy UI, one note is that if the team could find a way to better utilize the "Mentions" section. Kind of hard to keep track of who is mentioning and when, and if I've followed up on those mentions. Maybe keeping it highlighted until I have responded.
By Donnell T.
Response from Fin· Aug 19, 2022
Hi there - thanks for taking the time to leave Intercom a review and letting us know where we can improve! Mentions is a highly used feature and I can understand how this would help teams! I've let our product team know your feedback! Thanks, Eabha
A real lesson to product folks like me: 1. Easy adoption and activation 2. Strong engagement hooks 3. Tremendous value.
By Unmukt K.
Response from Fin· Jul 20, 2022
Hi Unmukt - thanks for taking the time to leave Intercom such a nice review! It's great to hear that you are not only getting tremendous value from our product but also learning for yourself on the product side. I hope we can continue to deliver value for you and your team! Thanks, Eabha
Easy to use and setup! Clean interface, although there are still some features missing in the new inbox. Pricing is a bit steep. I appreciate the responsiveness of the support and engagement teams. The simplicity of the UI is nice, I don't feel overwhelmed by a million features, toggles or settings.
By Jon F.
Response from Fin· Jul 20, 2022
Hi Jon, we appreciate you taking the time to leave Intercom a review and letting us know what you like! Thanks for your feedback around pricing and the new inbox. I'll passed this onto the relevant teams! Thanks, Eabha
Intercom has always been reliable; it's what our company uses for our support chat.
By Marcus
Response from Fin· Jul 20, 2022
Hi Marcus, thanks for taking the time to leave Intercom a review. It's great to hear that you've found Intercom to be reliable - I hope we continue to be so! Thanks, Eabha
We have using the app for a year now and its working well for us so far. We just need to scale up faster.
By Shane C.
Response from Fin· Jul 20, 2022
Hi Shane - thanks for taking the time to leave Intercom a review. It's great to hear that our solution is working well for you and your team by helping you scale faster! I hope you continue to scale :) Thanks, Eabha
Epic application!
By Nico P.
Response from Fin· Jul 6, 2022
Hi Nico - thanks for leaving Intercom a review! Great to hear we're epic :)
It is very easy to use when communicating with your clients. You have a clear view of your open chats as well as open chats in general. Getting to a desire section, be it Contacts or Articles is easy, as the UI is clear and easy to use. Lastly, the editor of articles is just right, as it offers you enough options to edit the text visually.
By Lovro P.
Response from Fin· Apr 22, 2022
Hi Lovro - thanks for leaving us a review and letting us know all the features that you like! It's great to hear all the different ones you are utilizing! Thanks, Eabha (Customer Engagement)
