Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
524 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fin is the Customer Agent company delivering customer experiences across support, sales, and commerce. More than 30,000 companies use Fin products. Fin resolves over 2 million conversations weekly and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, the company evolved its product, infrastructure, and team around AI-powered customer communication. Fin is a privately held software company with more than 1,400 employees across six global offices.
Fin (intercom.io) has 524 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 231 reviews with 5 stars · Clear filters
Very solid and responsive support. Might be tricky to get it to do what we want but only in very edge cases due to the nature of our own operational complexities/workflows, but we're super confident and love the way Intercom's been growing up.
By Austin
Hands down the best, most versatile and forward-thinking company and software available. Don't even worry about Drift and the others out there, because they simply don't compare to what Intercom can do.
By Chris D.
Many apps can be great but Intercom is excellent because of its people. I've used Intercom for 2 years and if I have any questions or issues I can get help that actually cares about my experience and my application. There may be other applications but my preference is definitely Intercom! Thanks!
By Kasey M.
Excellent service which is made very easy to use and customer service is second to none.
By Calum L.
Probably the best tool I ever used We use Intercom in many different ways and it's a joy to work with this tool. They are continuously building exciting new features and it's much more than a chat support for us.
By Stefan
Really nice and clear tool for efficient work:) Only thing that I would be missing is the cc-ing feature for existing messages. And sometimes when someone is replying to an already existing thread it's pretty hard to keep track of the messages. Maybe a stack of tabs would be a good solution? But other then that I pretty satisfied. Keep up the good job!:D
By Kata C.
Intercom is the one tool that we couldn't live without - it has made such a huge difference to how close we are to our customers. All our customer support, onboarding and product feedback is done through Intercom. We can quickly and easily look up who uses our product and how they are using it, all interactions we've had with them, etc - it really is central to how we interact with our customers and helps us build a better product.
By Charlotte
Easy to setup and power to use.
By Michael
